Director of Business Applications & Systems Healthy Start MomCare Network Tallahassee, FL Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Life insurance Retirement plan Qualifications Vendor relationship building Staff supervision Teamwork Requirements specification Team leadership Enterprise software Software implementation HIPAA Enterprise solutions implementation Managing IT teams Bachelor's degree Vendor relationship management Vendor communication Requirements management Business Administration Analysis (software development lifecycle) Full Job Description Director of Business Applications & Systems Internal Position Description Draft 9-4-26 REPORTS TO Chief Data and Information Officer

DEPARTMENT

Informatics STATUS Full-Time, Exempt

SUPERVISES

Project Manager Future Business Analyst / System Analyst

LOCATION

Hybrid Tallahassee preferred. Remote within Florida considered. Position Summary The Director of Business Applications & Systems provides leadership and operational ownership for HSMN's business applications and systems that support State and Federal maternal, child health and well-being programs. The position is responsible for application strategy, lifecycle management, business and system requirements, system enhancements, integrations, vendor coordination, testing, implementation, and continuous improvement. The Director works in close partnership with the Director of Information Management & Analytics to ensure business applications, information architecture, data requirements, integrations, quality, reporting, and analytics are designed and managed as components of a unified Informatics environment. The Director supervises the Business Analyst/System Analyst and serves as a key organizational resource during development and implementation of new business systems. Supervisory Responsibilities The Director oversees the contracted Project Manager and will supervise a future Business Analyst / System Analyst, establishes priorities and deliverables, reviews work products, provides coaching and technical guidance, and promotes consistent documentation and application-management practices. Essential Duties and Responsibilities1. Business Applications & Systems Leadership

• Provide leadership and operational ownership for HSMN business applications supporting State and Federal programs, including current systems and future enterprise platforms.
• Establish application priorities, lifecycle plans, enhancement roadmaps, and standards aligned with organizational and program needs.
• Ensure application functionality supports approved business processes, contractual requirements, user needs, and organizational priorities.
• Maintain clear ownership and documentation of application configuration, functionality, dependencies, interfaces, and changes.
• Supervise the Business Analyst/System Analyst and establish clear priorities, deliverables, and documentation standards. 2. Application Administration & Configuration
• Oversee administration, configuration, access management, and operational support for internal business applications and external systems for which HSMN has administrative responsibility.
• Establish consistent processes for user provisioning, role-based access, account maintenance, deactivation, periodic access review, and application configuration.
• Ensure application access and configuration practices align with organizational security, privacy, contractual, and regulatory requirements.
• Maintain appropriate documentation of system administration responsibilities, configurations, access processes, and administrative controls. 3. Requirements, Design & Development
• Oversee the development and maintenance of structured business and system requirements for new applications, enhancements, and integrations.
• Ensure requirements developed across programs and workgroups are synthesized, reconciled, and translated into cohesive system requirements rather than implemented as isolated program-specific solutions.
• Partner with program and operational subject matter experts to identify common processes, reusable functionality, program-specific rules, exceptions, and dependencies.
• Work with the Director of Information Management & Analytics to ensure system requirements incorporate data definitions, information architecture, reporting, analytics, quality, and downstream information needs.
• Coordinate with system vendors and development partners to clarify requirements, evaluate proposed solutions, and ensure delivered functionality aligns with approved requirements. 4. Application Lifecycle, Quality & Implementation
• Establish and oversee consistent SDLC practices for application development, enhancements, testing, implementation, release management, and change control.
• Ensure requirements are traceable through design, development, testing, acceptance, and implementation.
• Oversee application testing standards, user acceptance testing, regression testing, defect management, and implementation readiness.
• Review system issues and proposed changes for operational impact, dependencies, downstream effects, and risk.
• Monitor application performance, recurring issues, enhancement needs, and opportunities for continuous improvement. 5. Integration & Vendor Coordination
• Provide functional ownership and coordination for application interfaces and interoperability with internal and external systems.
• Serve as the primary Informatics relationship owner for business application vendors and development partners, coordinating closely with program, data, and operational stakeholders.
• Monitor vendor deliverables related to application functionality, enhancements, issue resolution, testing, and implementation.
• Support transition of project-developed solutions into sustainable operational ownership within Informatics. 6. System Support, Training & User Adoption
• Oversee centralized triage and coordination of business application issues, user support requests, access concerns, defects, and enhancement requests.
• Establish processes for issue classification, prioritization, escalation, tracking, resolution, and communication with users and system vendors.
• Coordinate system training, user documentation, implementation support, and ongoing user education in partnership with system vendors and program subject matter experts.
• Monitor recurring support issues and user feedback to identify opportunities for system improvement, configuration changes, workflow clarification, or additional training. 7. Stakeholder Support & Governance
• Serve as an advisor to leadership on business application capabilities, risks, priorities, and dependencies.
• Support consistent application governance and decision-making across State and Federal programs.
• Promote collaboration between program subject matter experts, Informatics staff, vendors, and organizational leadership. Knowledge, Skills and Abilities
• Strong knowledge of business applications, systems analysis, requirements management, workflow design, system integration, and application lifecycle management.
• Working knowledge of enterprise application architecture, relational databases, APIs/interfaces, data exchange, cloud/SaaS applications, and interoperability concepts.
• Strong understanding of SDLC, requirements traceability, system and user acceptance testing (UAT), release management, change control, and issue/defect management.
• Ability to understand technical specifications, system and data flows, and integration requirements, and translate organizational and program needs into practical system solutions.
• Strong analytical, problem-solving, organizational, leadership, and communication skills, with the ability to work effectively across technical and non-technical teams, vendors, consultants, and external partners.
• Working knowledge of healthcare information systems, data privacy, HIPAA, application security, and regulatory requirements preferred. Minimum Qualifications
• Bachelor's degree from an accredited college or university in Information Systems, Computer Science, Business Administration, Health Information Management, or a related field.
• Minimum of seven years of progressively responsible experience in business applications, systems analysis, application management, healthcare information systems, or related technology functions.
• Minimum of three years of supervisory, team-leadership, or significant project-leadership experience.
• Experience with system implementation, requirements management, vendor coordination, software-development lifecycle practices, testing, and change management. Preferred Qualifications
• Master's degree.
• Healthcare or public-sector experience.

Key Working Relationships Works closely with the Chief Data and Information Officer, the Director of Information Management & Analytics, Business Analyst / System Analyst, program and operational subject-matter experts, Informatics staff, system users, vendors, development partners, consultants, and organizational leadership. Measures of Success Success will be demonstrated by reliable application operations; cohesive and traceable system requirements; effective vendor coordination; disciplined testing, implementation, release, and change-control practices; timely resolution of application issues; useful system documentation and training; and business applications that support approved processes, contractual requirements, and organizational priorities. Standard Employment and Administrative Requirements

• Perform the essential functions of the position with or without reasonable accommodation.
• Maintain regular and reliable attendance consistent with the approved work arrangement and organizational needs.
• Comply with organizational policies, procedures, ethical standards, confidentiality requirements, and applicable laws, regulations, grant terms, and contractual obligations.
• Protect confidential, proprietary, personal, financial, and protected health information obtained through the course of employment.
• Successfully complete required fingerprinting and background screening prior to employment.
• Maintain any licenses, certifications, training, clearances, driver's license, safe driving record, reliable transportation, and automobile insurance required for assigned responsibilities and statewide travel.
• Perform other related duties as assigned.

Additional duties should be consistent with the general nature and level of responsibility of the position. Physical Demands The physical demands described below are representative of those generally required to perform the essential functions of this professional office position. Reasonable accommodations may be provided to enable qualified individuals with disabilities to perform the essential functions.

• Regularly sit, communicate, and use a computer, telephone, and other standard office equipment for extended periods.
• Frequently use hands and fingers to operate a computer and handle documents and office materials.
• Occasionally stand, walk, reach, bend, or move within an office or meeting-site environment.
• Occasionally lift, carry, push, or pull items weighing up to 20 pounds.
• Possess sufficient visual and auditory ability, with or without accommodation, to review detailed information, participate in meetings, analyze information, and communicate effectively.

Work Environment Location:

Hybrid. Tallahassee preferred. Remote within Florida considered. Work is generally performed in a professional office or approved remote-work environment and requires extensive computer use, virtual and in-person meetings, and interaction with internal and external stakeholders. Statewide travel and occasional adjustments to work hours may be required to support system activities, implementations, deadlines, meetings, or other organizational needs. Benefits Full-time regular employees are eligible for medical and dental benefits paid for by FAHSC and available upon hire, an employer-paid retirement plan, generous paid leave, paid holidays, and more. Benefit plans and eligibility are governed by the applicable plan documents and organizational policies and may be amended from time to time. Equal Employment Opportunity and Reasonable Accommodation HSMN is committed to equal employment opportunity and to maintaining a workplace free from unlawful discrimination and harassment. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. HSMN will consider reasonable accommodations for qualified applicants and employees with disabilities and for other legally protected needs, consistent with applicable law. Applicants or employees who require an accommodation should contact the organization's designated representative. Job Description Notice This job description summarizes the position's primary duties, responsibilities, qualifications, and working conditions. It is not intended to contain a complete list of every duty or responsibility and does not create a contract of employment or alter the terms of employment. HSMN may revise this description as organizational needs change, subject to applicable law and organizational policy. Approval and Acknowledgment Approval confirms that this description accurately reflects the position's current essential functions, qualifications, reporting relationships, and organizational expectations. The employee acknowledgment confirms receipt and understanding; it does not constitute an employment contract. Approval Role Name / Signature Date Hiring Manager Human Resources Chief Executive Officer Employee Acknowledgment Revision History Version Effective Date Summary of Change Approved By 1.0 8/26/2026 Initial approved description Director of Business Applications & Systems Help shape the business systems that support healthier outcomes for Florida families.

Department:

Informatics Status:

Full-Time, Exempt Reports To:

Chief Data and Information Officer Supervises:

Business Analyst /

System Analyst Location:

Hybrid. Tallahassee preferred. Remote within Florida considered. The Opportunity Healthy Start MomCare Network (HSMN) is seeking a Director of Business Applications & Systems to lead the applications and systems that support State and Federal maternal, child health, and well-being programs. This is an opportunity to help build a cohesive Informatics environment as HSMN prepares for new enterprise systems and continued organizational growth. The Director will bring together business needs, system requirements, application strategy, vendors, testing, implementation, and ongoing improvement so that technology works effectively for programs, staff, partners, and the families they serve. What You Will Lead

• Provide leadership and operational ownership for HSMN business applications and future enterprise platforms.
• Establish application priorities, lifecycle plans, enhancement roadmaps, governance standards, and documentation practices.
• Ensure requirements developed across programs and workgroups are reconciled into cohesive, traceable system requirements.
• Lead application administration, role-based access, configuration, issue management, testing, implementation, release management, and change control.
• Serve as the primary Informatics relationship owner for application vendors and development partners and monitor vendor deliverables.
• Partner with Information Management & Analytics to incorporate data, reporting, integration, quality, and downstream information requirements into system design.
• Oversee system support, user documentation, training, adoption, and continuous improvement.
• Supervise and develop the Business Analyst / System Analyst. Minimum Qualifications
• Bachelor's degree in Information Systems, Computer Science, Business Administration, Health Information Management, or a related field.
• Seven or more years of progressively responsible experience in business applications, systems analysis, application management, healthcare information systems, or related technology functions.
• Three or more years of supervisory, team-leadership, or significant project-leadership experience.
• Experience with system implementation, requirements management, vendor coordination, software-development lifecycle practices, testing, and change management.
• Strong leadership, analytical, problem-solving, organizational, and communication skills. Preferred Qualifications
• Master's degree.
• Healthcare or public-sector experience.
• Knowledge of healthcare information systems, data privacy, HIPAA, application security, or regulatory requirements.

Why This Role Matters The successful candidate will help HSMN create reliable, sustainable systems; retain critical organizational knowledge; improve the user experience; and ensure that future technology investments support shared organizational and program needs. Benefits Full-time regular employees are eligible for medical and dental benefits paid for by FAHSC and available upon hire, an employer-paid retirement plan, generous paid leave, paid holidays, and more. Benefits are subject to applicable plan documents and organizational policies.

Location and Work Requirements Location:

Hybrid. Tallahassee preferred. Remote within Florida considered. The position may require statewide travel. Candidates must successfully complete required fingerprinting and background screening and meet applicable driving and transportation requirements. How to Apply Please submit a resume and cover letter describing your relevant experience, qualifications, and interest in helping HSMN strengthen its Informatics capabilities and advance healthier outcomes for Florida families. Equal Employment Opportunity and Reasonable Accommodation HSMN is committed to equal employment opportunity and to maintaining a workplace free from unlawful discrimination and harassment. Employment decisions are made without regard to any status protected by applicable federal, state, or local law. HSMN will consider reasonable accommodations for qualified applicants and employees with disabilities and for other legally protected needs, consistent with applicable law. This posting summarizes the position's primary responsibilities and qualifications. It is not an exhaustive list of every duty or responsibility and does not create a contract of employment. HSMN may revise the position's responsibilities as organizational needs change, subject to applicable law and organizational policy.

Job Type:

Full-time Benefits:

Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance Application Question(s): Are you able to work in Tallahassee, relocate to Tallahassee, or travel there regularly? Briefly describe a complex technology, data, cybersecurity, or system-modernization initiative you led. What was your role, and what measurable result was achieved?

Experience:

information sys/data mgmt/analytics/technology: 7 years (Required) leading staff/contractors/vendors/complex tech & data: 5 years (Required)

Work Location:

Hybrid remote in Tallahassee, FL 32301