ITSM Program Manager Stefanini North America and APAC Nutley, NJ Job Details Contract $50 - $70 an hour 1 day ago Qualifications Project reporting SAFe Program design Continuous Delivery (CD) implementation Project documentation IT service management Agile scheduling Enterprise solutions implementation Master's degree Global team management Change management Collaboration with product development teams Release management Product backlog management Issue tracking Leading team collaboration initiatives ServiceNow Management reporting Agile software development Cross-functional team management Project risk management Project stakeholder communication Cross-functional communication Progress tracking (project management tasks) Agile planning
Full Job Description Job Details:
Hybrid setup, 2-3 days remote/onsite
Location:
200 Metro Blvd Nutley, NJ 07110 7-10 month contract, possible extension W2 Employment Payrate negotiable upon interview Job Summary We are seeking an experienced
ITSM TAN
Program Manager to lead the global rollout of the ServiceNow GITSM platform and operationalize the
ITSM TAN
Center of Excellence (CoE). The role will also support Cloud CoE adoption, standards, and governance. The position is approximately 70%
ITSM TAN/GITSM
rollout and 30% Cloud CoE enablement , reporting to the Global ITSM Lead. Key Responsibilities Lead end-to-end ServiceNow rollout activities from design through stabilization. Manage timelines, dependencies, milestones, risks, issues, RAID logs, dashboards, and executive reporting. Establish and operationalize the
ITSM TAN
CoE, including governance, operating model, RACI, decision frameworks, and intake processes. Coordinate across Process Governance, Platform Governance, SMO, regional ITSM teams, GCC teams, vendors, and implementation partners. Track vendor delivery and contractual milestones. Provide executive updates for IT leadership and steering committees. Drive regional readiness, onboarding, training, communications, adoption, and transition activities. Support Cloud CoE governance, standards, and operational maturity. Experience Requirements 10+ years of enterprise IT project/program management experience. Proven experience leading Agile programs, including sprint planning, backlog prioritization, release planning, dependency management, and continuous delivery. Experience working with Product Owners, Scrum Masters, technical teams, business stakeholders, system integrators, and implementation partners. Strong understanding of Agile principles and scaled Agile delivery across global, multi-team initiatives. Expertise in program planning, risk and issue management, dependency tracking, executive communication, documentation, and reporting. Ability to influence and drive outcomes across distributed teams without formal authority. ITSM & Platform Knowledge Knowledge of ITIL-based processes, including Incident, Change, Problem, Request, CMDB, Service Catalog, and Knowledge Management. Familiarity with ServiceNow ITSM, CMDB, ITOM, Service Catalog, integrations, and reporting. Exposure to ITSM CoE/TAN and governance models is a plus. Preferred Qualifications Experience in pharma, life sciences, or other regulated industries. Exposure to Cloud CoE, Cloud Governance, or Cloud Transformation programs. Familiarity with Agile or hybrid delivery models. ITIL certification preferred. Education & Certifications Bachelor's degree in Engineering, Computer Science, or a related field; Master's degree preferred.
Preferred certifications:
ITIL, PMP, PRINCE2, or equivalent. ServiceNow implementation experience or credentials desirable.
Pay:
$50.00 - $70.00 per hour Expected hours: 40.0 per week Application Question(s): Are you a visa candidate or under a C2C employer?
