Project/Program Manager (Non-IT) 2

Project / Program Manager (Non?

IT)

Location:

Peoria, IL (Hybrid - onsite 1x/week, typically Tuesdays; additional in?office days as needed)

Schedule:

Monday-Friday, 1st shift

Pay:

$41 - $44 an hr We are seeking a Project / Program Manager (Non?

IT) to support a portfolio of business and digital support initiatives. This role is ideal for someone who blends project management , account/client relationship management , and data analysis to keep support programs running smoothly and stakeholders well informed. This position follows a hybrid schedule , with a strong preference for candidates able to work out of the Peoria office. Candidates near Chicago may be considered with the ability to report to the nearest office as needed. Key Responsibilities Manage day?to?day execution of 5-7 active support projects , including onboarding new projects and overseeing steady?state support initiatives Serve as the primary point of contact for client and business partner relationships , ensuring clear communication and alignment Maintain and manage project artifacts including schedules, issue/action logs, risk registers, scope changes, work plans, and cost tracking Analyze support and operational data to identify trends, risks, and improvement opportunities Develop and deliver monthly business reviews to stakeholders Manage project budgets, including quarterly reviews and annual quote refreshes Identify new scope opportunities and support scoping and quoting activities as needed Coordinate support complaints and related communications Facilitate meetings, control sessions, planning workshops, and chartering sessions Participate in quarterly planning activities and cross?functional reviews Required Qualifications Bachelor's degree in any field with 2-4 years of relevant experience , or No degree with 4-7 years of experience in account management or client?facing roles 2+ years of account or client relationship management experience 1+ year of project management experience , with understanding of both Waterfall and Agile methodologies 1+ year of experience analyzing data and identifying trends to drive insights Strong proficiency with PowerPoint (2+ years) Intermediate Excel skills Excellent verbal and written communication skills Strong attention to detail and organizational skills Preferred Qualifications Experience in a support, services, or contact?center environment Salesforce experience 2+ years working with contact center operations or support teams #LI-JD1 #INDOEM