Service Delivery Manager

• Healthcare
• Payors Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment. Genpact (

NYSE:

G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description Key Responsibilities :

Lead and manage healthcare RCM operations with focus on: Payer collections Patient collections Accounts receivable (AR) follow-up Denials management Payment posting support Aging reduction initiatives Drive operational KPIs including: Collection effectiveness AR days reduction Cash acceleration Denial resolution turnaround Productivity and quality metrics

People Management :

Lead, mentor, and develop managers, team leads, and collections staff across multiple processes or business units. Manage workforce planning, hiring, training, succession planning, and employee engagement initiatives. Handle escalation management and support teams in resolving complex operational challenges.

Client Management & Relationship Management :

Serve as the primary point of contact for the customer Build and maintain strong client relationships through regular governance meetings, business reviews, and performance discussions. Drive client satisfaction, retention, and account growth opportunities. Manage escalations effectively and ensure timely resolution with strong stakeholder communication.

Collections & Healthcare Expertise :

Demonstrate strong understanding of: Commercial and government payers Medicare / Medicaid Insurance claims lifecycle Appeals and denials Patient billing and collections Revenue recovery strategies Analyze collection trends and recommend corrective actions to maximize reimbursements. Support transition and stabilization of new healthcare accounts/processes. Qualifications Bachelors

• Health Administration, Bachelors
• Healthcare, Bachelors
• Pharmacy, Masters
• Public Health, Masters
• Regulatory Affairs Certifications Certified Professional in Healthcare Risk Management (CPHRM)
• AJOFM DambovitaAJOFM Dambovita, Lean Six Sigma Black Belt
• Process Doctors AcademyProcess Doctors Academy, Project Management Professional (PMP)
• Virtual Learning Academy (VLA)Virtual Learning Academy (VLA) Required Skills Agile Methodology, Agile Methodology, Applications Support, Atlassian Bamboo, Atlassian JIRA, Azure Devops, Change Management, Chef (Software), Client Relations, Cloud Computing, Conflict Resolutions, Critical Thinking, Customer Contracts, Customer Relationship Management (CRM), Data Analytics, Data Literacy, Data Science, Data Security, Decision Trees, DevOps, Generative AI, Healthcare Analytics, Healthcare Operations, Incident Management, Information Security {+ 24 more} Language English Language Proficiency•Advanced•C1 Additional Job Location•Job Type Regular Master Skill List•Healthcare•Payors Remote Type•Remote Work Shift•Day Job (United States of America) The approximate annual base compensation range for this position is: 66,500 to 83,500 USD "Los Angeles, California based candidates are not eligible for this role.

Wilkes-Barre area candidates are eligible for this role only." The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity. Why join Genpact?

• Lead AI-powered transformation
• Drive innovation and solve real-world business challenges that matter
• Make an impact
• Help global enterprises solve business challenges that matter
• Accelerate your career
• Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best
• Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture
• Our courage, curiosity, and incisiveness
• built on a foundation of integrity and inclusion
• allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. We're an agentic and advanced technology solutions company that runs mission-critical operations for the world's leading companies, while building and deploying the agentic products and technology that power those operations. Our teams bring deep expertise to shape what AI can do and change how businesses actually run. Join us to build the career you want — and be on it because you'll be in it. At Genpact, your expertise grows because you're inside the work. Whether you build AI systems or bring deep knowledge of how businesses run, you'll work on real challenges that change how the world's leading companies operate. There's a lot to learn here, and room to grow. Genpact never asks applicants to pay to be part of our hiring process. If you get an email asking you to purchase a starter kit, equipment, or training, or pay to apply for a job, please assume this is a scam.