Service Management Office Lead

Service Management Office Lead Job ID:

2612160

Location:

Arlington, VA, United States Date Posted:

May 4, 2026

Category:

Program Management Subcategory:

Program Mgmt Schedule:

Full-Time Shift:

Day Job Travel:

Yes - 10% of the time

Minimum Clearance Required:

TS.SCI Clearance Level Must Be Able to

Obtain:

None Potential for

Remote Work:

On-Site Benefits:

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mail Tweet Share on Facebook Share on LinkedIn Apply Now > Job Description Description SAIC is seeking qualified applicants to support a cutting-edge data, analytics, and AI platform. Roles include managing customer relationships, service portfolio and catalog management, software engineering & development, data/AI engineering, IT systems operations, and use case intake and analytics for DoW enterprise-scale mission objectives expected in Spring/Summer 2026. Positions are contingent pending contract award. A majority of the opportunities are in the Washington DC Metropolitan Area (WDCMA). Some work may be performed remotely, subject to Government approval.

Job Responsibilities:

Lead enterprise-wide governance efforts and standardize best practices to support mission execution. Leverage ServiceNow expertise to identify high value opportunities and optimize resource alignment. Drive improvements in mission alignment, user satisfaction, and system adoption across the enterprise. Facilitate collaboration among diverse team members. Coordinate efforts across functions to ensure holistic alignment with program objectives and warfighter needs. Lead and manage IT projects from planning through execution Schedule Project Standards and Goals Cost targets Bridge communication between technical and business teams to assess project implications and maintain progress against deadlines. Serve as liaison between business and technical aspects of projects.

Qualifications Education and Experience:

Bachelors & 9+ years of related experience, Masters & 7+ years of experience, or PhD or JD & 5+ years of experience

Knowledge, Skills, Abilities, and Competencies:

Knowledge of enterprise governance and bestpractice standardization. Skill in identifying highimpact process improvements using ServiceNow. Ability to drive improvements in mission alignment, user satisfaction, and adoption. Strong collaboration skills across multifunctional teams. Ability to align cross-functional efforts with program and warfighter priorities. Skill in IT project leadership from planning through execution. Ability to track schedules, standards, goals, and cost performance. Competency in bridging communication between business and technical teams. Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC® is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com . For ongoing news, please visit our newsroom .

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