Service Delivery / Quality Manager

• TS/SCI w/ Polygraph General Dynamics Information Technology
• 3.7 Chantilly, VA Job Details $142,792
• $181,700 a year 4 days ago Benefits Internal mobility program Paid time off 401(k) matching Qualifications Customer communication TS/SCI with Polygraph Full Job Description Clearance Level Top Secret SCI + Polygraph Category Program Delivery and Execution Location Chantilly, Virginia ( Onsite Workplace ) Key Skills For Success Data Reporting Program Management Service Delivery REQ#:

RQ228038

Public Trust:

None Requisition Type:

Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description At GDIT, we advance the mission with every action—because what we do is bigger than ourselves. As an Operations Team Lead, you will guide a Service Delivery / Quality Manager responsible for maintaining quality control and assurance programs, managing risk and continuous improvement, overseeing program operational status, reporting alarm anomalies, supporting project requirements, communicating issues to stakeholders, and monitoring project timelines and progress. This position supports our intelligence customer. We're seeking a qualified individual who can collect and report program data; maintain the program Risk Register by evaluating existing and emerging risks with the PMO and identifying new opportunities to support the customer; and manage the program's Innovation Station to keep contributors engaged and remove obstacles. The role also serves as the program's QA/QC lead, ensuring standardized processes for checkouts, testing, and compliance, and authoring the

QA/QC SOP.

Additional responsibilities include supporting the program manager through operational oversight, preparing and briefing quarterly PMR materials, drafting meeting minutes, and tracking action items. The individual will engage consistently with site and technical leads and participate in routine tag-ups, maintain an up‑to‑date operational picture across all program sites by monitoring alarm conditions in Nlyte, investigating alarm spikes, issuing ad hoc notifications, and staying informed of site developments, and collect weekly alarm data to produce a comprehensive weekly alarm report with trend analysis for customer leadership. What You'll Do Serve a Serve as the program Privileged Initiator (PUI) for account requests. Review, edit, and author SOPs and process documents in coordination with peer review and government approval steps. Ensure communication and information sharing across sites and contracts. Perform complex administrative and analytical tasks in support of contract programs. Assist with developing plans, budgets, and schedules, and monitor compliance with contractual requirements. Define program plan requirements and conduct studies to optimize plans. Monitor and report program performance against cost, schedule, and contractual objectives. Regularly interact with high-level customers and industry partners to ensure requirements are met. Support business development activities. Participate in special projects as required. Provide guidance or leadership to less experienced analysts; may serve as mentor or team lead.

What You'll Bring Required:

TS/SCI clearance with CI Polygraph Bachelor's degree in IT or STEM Field (or equivalent experience) 12+ years of experience Why GDIT Mission‑focused work with real impact Opportunities to lead, innovate, and shape how critical systems operate Collaborative teams and a culture built on trust and empowerment Professional growth and continuous learning Competitive benefits and industry‑leading support Lead the team that keeps the mission moving. Help secure today and shape tomorrow.

Location:

Company Site US Citizenship Required

GDIT IS YOUR PLACE

At GDIT, the mission is our purpose, and our people are at the center of everything we do.

Growth:

AI-powered career tool that identifies career steps and learning opportunities

Support:

An internal mobility team focused on helping you achieve your career goals

Rewards:

Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off

Community:

Award-winning culture of innovation and a military-friendly workplace #GDITcareers #OpportunityOwned #WeAreGDIT #transitioningmilitary #clearedjobs #veterans #Autobots Work Requirements Years of Experience 10 + years of related experience may vary based on technical training, certification(s), or degree Certification Travel Required 10-25% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $142,792

• $181,700.

This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans