At ALLO, we believe people are our biggest asset. Our team brings the ALLO mission to life because as local members of each community, we live, work, play, and volunteer right here with you. We're passionate about being involved and contributing to the success and progress of each of our GIG Communities. We pursue these passions because ALLO leaders have created a workplace where folks are valued, ideas are heard, and leaders and teammates show up for each other at work and in life. Responsible for applying in-depth knowledge of network technologies, networking protocols, and communication practices to troubleshoot complex issues. The primary function of this role is to perform escalated network repair, execute tactical projects, and own network troubleshooting for issues referred by Tier 1 or other support channels. This position resolves application and network problems, supports core network services, and serves as a subject matter expert in multiple specialized areas. This role provides advanced technical support for customer and internal network environments, bridging frontline support and engineering by diagnosing escalated issues, coordinating repairs, documenting findings, and supporting planned network changes.

RESPONSIBILITIES

Troubleshoots and analyzes complex network designs and issues using knowledge of network technologies, designs, and product offerings. Develops short- and long-term resolution plans, applies documented network standards, and provides technical feedback to Engineering regarding design and product changes or enhancements. Performs these responsibilities in a high-pressure, time-sensitive environment while maintaining professional communication with customers. Manages mid-range projects with minimal supervision, including operations requirements, document reviews, Method of Procedure (MOP) reviews, software and hardware upgrades, maintenance scheduling, and related coordination. Conducts detailed MOP reviews and event deconfliction to minimize customer impact during scheduled maintenance windows. Understands, applies, and maintains network standards as documented by Engineering. Works with vendors to determine root cause and resolve chronic issues. Creates, documents, and implements corrective action plans to address recurring problems.

EDUCATION

Bachelor's degree in telecommunications, information technology, networking, or a related field; equivalent work or military experience; or a combination of education and experience is acceptable.

EXPERIENCE

At least 2 years of network experience in a Tier 1, Tier 2, network operations, managed services, or equivalent technical support environment. TCP/IP knowledge and understanding of Data/IP networks

SKILLS / KNOWLEDGE / ABILITIES

Strong leadership/administrative skills (multitasking, planning, and organizing) a plus LAN and WAN networking experience, including routing, switching, VLANs, IP addressing, subnetting, and common network troubleshooting tools. Strong verbal and written communication skills, including the ability to explain technical issues clearly to customers, vendors, and internal teams. Working knowledge of scripting or automation tools used to support network troubleshooting, reporting, or repeatable administrative tasks. Good troubleshooting skills and methodologies Experienced in analyzing issues, distilling and communicating their relevant aspects Ability to identify risks/issues and develop recommendations for resolution Shift work and on-call flexibility Ability to document troubleshooting steps, findings, network changes, and corrective actions clearly and consistently.

REQUIREMENTS

Remain stationary for extended periods Ability to communicate information Ability to operate a computer Ability to pass a Fingerprint Based Background Check People are our passion. At ALLO, we don't treat you like a number. You're a human being. Get ready to plug into the perks at

ALLO:

Free internet? You bet. Plus, awesome discounts on other ALLO services.

Retirement Plan:

The fiber future isn't the only one we care about. We match your 401(k) savings up to 5%.

Health and Wellness:

Participate in quarterly wellness challenges, and we'll deposit extra cash into your checking or health savings accounts.

Benefits:

Our benefits include medical, vision, and dental with low employee costs. Not to mention generous Earned Time Off (ETO) program.

Sponsorships:

Are you passionate about a local fundraiser or philanthropy? We strive to give back to what matters most to our communities.

Tuition Assistance:

Have a thirst for knowledge? We like that, which is why we're proud to offer assistance with the cost of your tuition. ALLO is an Equal Opportunity Employer. We are committed to providing opportunities to all applicants and associates without regard to race, color, religion, sex, pregnancy, national origin, age, disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. ALLO believes that diversity and inclusion within our team is critical to our success as a company. We seek to recruit, develop, and retain the most talented people. Benefit eligibility depends on the position and employment status. The available benefits differ for interns, contingent workers, and part-time team members. Qualified individuals with disabilities who require reasonable accommodations in order to apply may contact Recruiting at recruiting@allofiber.com. ALLO is a Drug Free and Tobacco Free Workplace.