Administer Jira Software, Jira Service Management, and Confluence in a cloud environment
Create and maintain Jira projects, boards, workflows, permission schemes, notification schemes, and screens under the guidance of senior team members
Configure and manage JSM service desk projects including request types, queues, SLA configurations, and portal settings
Manage Confluence spaces, page permissions, templates, and basic macros to support team knowledge management
Perform user and group management including account creation, license assignments, group membership, and access reviews
Process and fulfill Atlassian support requests from end users, maintaining SLA compliance in the team's JSM queue Automation & Reporting
Build and maintain native Jira and JSM automation rules for common workflows - ticket routing, notifications, field updates, and status transitions
Create and maintain dashboards, saved filters, and basic reports to support team and stakeholder visibility
Assist with Confluence automation and page template maintenance
Support testing and rollout of automation changes developed by Senior Administrators User Support & Enablement
Serve as a first point of contact for Atlassian support requests, resolving common configuration and usage questions
Escalate complex or high-impact issues to Senior Atlassian Administrators with clear documentation and context
Assist in onboarding new users and teams to Atlassian tools, including basic training and guidance on project setup
Contribute to and maintain Atlassian knowledge base articles and how-to documentation for end users Governance & Housekeeping
Perform routine platform hygiene tasks including inactive user cleanup, stale project reviews, and unused field or scheme audits
Assist with license usage tracking and reporting to support renewal planning
Follow and help enforce Atlassian governance standards for project naming, permissions, and configuration consistency
Support audit and compliance activities related to Atlassian access and configuration Project & Team Support
Assist Senior Administrators and the team manager with larger configuration projects, migrations, and platform improvement initiatives
Participate in testing and validation of Atlassian upgrades, app changes, and configuration rollouts
Document changes accurately in accordance with team change management practices We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

To learn more about how we collect, keep, and process your private information, please review

Insight Global's Workforce Privacy Policy:

https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

2-4 years of hands-on Jira and Confluence administration experience in a corporate environment
Working knowledge of Jira Software project types, workflows, permission schemes, and issue configuration
Experience configuring and supporting Jira Service Management (JSM) service desk projects
Familiarity with Confluence space administration, page permissions, and content organization
Experience with native Jira automation rules
Strong attention to detail and organizational skills - platform hygiene and accuracy matter in this role
Good written and verbal English communication skills
Ability to manage multiple concurrent requests and prioritize effectively
Familiarity with Atlassian Marketplace apps (ScriptRunner, Elements Connect, or similar)
Familiarity with Atlassian Intelligence or Rovo
Exposure to ITIL frameworks or service management best practices
Experience working with Atlassian Cloud (vs. Data Center/Server only)
Atlassian certification (ACP-120 Jira Administration or equivalent)
Experience working in a global, multi-time zone organization Active Filters Atlassian Administrator Burlington, MA Clear All Apply

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