Job#: 3047166

Job Description:

Field Support Technician - Network IP Project📍 Burlington, MA 💼 6+ Month ContractWe are seeking a Field Support Technician to support a large, integrated healthcare system in Massachusetts as part of a critical infrastructure initiative to reconfigure network-connected devices during a large-scale IP address remediation project. This is a hands-on, customer-facing role focused primarily on updating and validating printer connectivity across healthcare facilities while providing general IT support as needed.

Project FocusThe primary responsibility of this role is supporting a network re-IP initiative across hospital, clinical, and administrative locations. Technicians will work directly with end users to update and validate printer configurations, ensuring devices remain operational following network changes. This role requires strong customer service skills, attention to detail, and the ability to work independently in healthcare environments.

Key ResponsibilitiesSupport a large-scale IP address remediation project across healthcare facilitiesIdentify, reconfigure, and validate network-connected printers and peripheral devices impacted by network changesWork directly with clinical and business users to coordinate device updates and minimize disruptionVerify printer functionality, connectivity, and print services following IP address changesTroubleshoot printer, network, and connectivity issues related to device reconfigurationProvide Tier 1-2 in-person field support as needed outside of the project scopeSupport PCs, printers, peripherals, and mobile devices (iOS/Android)Document work performed and update tickets within the ITSM ticketing systemCommunicate effectively with end users, field services teams, and project stakeholdersDeliver excellent customer service while working in clinical and patient care environmentsRequired QualificationsHigh School Diploma or GED1-3 years of Field Support, Desktop Support, or IT Support experience in a large enterprise environmentHands-on experience supporting:

Network printers and print servicesWindows 10/11 environmentsMicrosoft Office / O365Active DirectoryBasic networking conceptsExperience supporting mobile devices (iOS & Android)Familiarity with ITSM tools such as ServiceNow or RemedyUnderstanding of basic network fundamentals, including:

IP AddressingDHCPDNSNetworked devices and printingStrong communication, documentation, and customer service skillsAbility to work independently while managing multiple site visits and tasksPreferred QualificationsCompTIA A+ or Network+ CertificationExperience supporting HP, Lexmark, Zebra, Ricoh, or other enterprise printer technologiesHealthcare IT environment experienceFamiliarity with print management solutions such as LRS or similar enterprise print platformsPrevious experience supporting network migrations, infrastructure projects, or enterprise technology rolloutsExperience working in hospital, clinical, or patient-care settingsAdditional DetailsRole is hands-on and physical, requiring standing, walking, and transporting equipment throughout healthcare facilitiesWork is performed in patient-care, clinic, and administrative environmentsCandidates must be adaptable, detail-oriented, and comfortable interacting with clinicians, providers, and staffLocal travel between healthcare sites may be requiredStrong emphasis on customer service, communication, and attention to detailEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview:

Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our Welcome Packet as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.

VEVRAA Federal Contractor.

We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.

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