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TC
Tata Consultancy Services Limited
Network Lead
Career Insights for Network Analyst / Specialist
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Scorecard
Based on Michigan data
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What they do
A Network Analyst or Specialist plans, implements, tests and maintains computer systems within a company. Analyses businesses to identify problems and recommends suitable technical solutions.
$87,977 / year median in Michigan
-19% projected decline
Job Description
Must Have Technical/Functional Skills
- Technology experience: Cisco Routing & Switching, Cisco Wireless, Juniper Mist, VMware VeloCloud SD-WAN, Palo Alto Firewalls, Cisco ISE, SolarWinds, ServiceNow, AWS, GCP, VPN, DNS/DHCP/IPAM, Support network refresh and lifecycle modernization initiatives.
- Review EOL/EOS device inventory and recommend technology refresh plans.
- Coordinate site network upgrades and deployment activities
- 10+ years of Network Engineering and Operations experience.
- Experience supporting global enterprise networks with 200+ sites.
- Experience with WAN, SD-WAN, wireless and security technologies.
- Experience coordinating offshore support organizations.
- Strong customer-facing and stakeholder management skills.
- Experience with OEM/vendor management and TAC engagement Preferred Certifications CCNP Enterprise, CCIE Enterprise, PCNSE, AWS Advanced Networking, ITIL Foundation, SD-WAN Certifications. Roles & Responsibilities
- Lead major incident and escalations management for network services. Act as primary technical liaison between Customer and TCS delivery teams.
- Provide advanced L2/L3 support for LAN, WLAN, WAN, SD-WAN and firewall technologies.
- Coordinate with ISPs, carriers, OEMs and third-party vendors for fault resolution.
- Support lifecycle refresh, EOL/EOS remediation and infrastructure modernization programs.
- Drive root cause analysis, trend analysis and service improvement initiatives.
- Participate in Weekly Operations Reviews, Monthly Service Reviews and leadership discussions.
- Support network changes, upgrades, implementation and transition activities.
- Maintain network documentation, runbooks, CMDB accuracy and knowledge repositories.
- Support network refresh and lifecycle modernization initiatives.
- Review EOL/EOS device inventory and recommend technology refresh plans.
- Coordinate site network upgrades and deployment activities
- Partner with automation teams to deploy AI-enabled NetOps and self-healing capabilities.
- Utilize SolarWinds, ServiceNow, Cisco, and other enterprise monitoring platforms.
- Support event correlation, alert tuning, and proactive monitoring activities.
- Collaborate with automation teams on AI-led network operations initiatives.
- Drive continuous service improvement opportunities and automation use cases. Generic Managerial Skills, If any
- Coordinate with ISPs, telecom providers, hardware vendors, and OEM support organizations.
- Participate in weekly operational reviews and monthly service review meetings.
- Provide executive-level communication during critical incidents.
- Support governance, reporting, and service review activities