NOC Technician

We are looking for a detail-oriented NOC Technician to join our team in East Lansing, Michigan. In this role, you will monitor and maintain network infrastructure, respond to incidents, and ensure optimal performance across all systems. This position offers an exciting opportunity to work with cutting-edge technologies and collaborate with a dynamic team.

Responsibilities:

• Monitor the performance and health of routers, switches, firewalls, servers, and other network devices using advanced monitoring tools.
• Respond promptly to network incidents, troubleshoot issues, and implement solutions within established protocols.
• Manage the lifecycle of network incidents, including documentation, triage, and escalation when necessary.
• Configure and maintain network devices, including applying updates and patches in line with change management policies.
• Assist with the setup and testing of new network deployments based on engineering specifications.
• Analyze network performance trends, identify potential bottlenecks, and share findings with the engineering team.
• Maintain accurate records of network changes, configurations, and incidents for reporting purposes.
• Support the administration and maintenance of Linux and Microsoft back-office systems, including Office 365 and Active Directory.
• Collaborate with internal teams to resolve service-impacting issues and improve network efficiency.
• Provide guidance and support to Tier 1 staff for network-related queries and escalations.