L3 Senior NOC Engineer - MSP

L3/Senior Engineer Ready to take your technical expertise to the next level? Join Coordinated Business Systems (CBS) and play a key role in shaping the future of information management. We're looking for a driven, experienced engineer to support our growing team and deliver exceptional technical solutions to our clients. As a senior member of the team, you'll serve as a technical escalation point within our NOC while also providing in-field support . You'll contribute to daily service operations, support complex client environments, and help drive recurring revenue through high-quality service delivery and strong client relationships. This is a full-time role responsible for the analysis, monitoring, management, and implementation of a wide range of networking and IT initiatives. What You'll Do Serve as a technical escalation point for the NOC and support the engineering team in resolving complex issues Provide onsite and remote support to clients across various environments Monitor, manage, and maintain client systems using RMM tools Troubleshoot and resolve network, server, and end-user issues Communicate project updates and issue status to clients and internal teams via PSA tools, documentation, and email/phone Collaborate with third-party vendors to expedite issue resolution Manage and document service tickets with accurate time entry Participate in an after-hours on-call rotation (approx. 1 week every 5-6 weeks) Ensure adherence to company policies, procedures, and security best practices What You Bring 5-10 years of hands-on IT experience Strong expertise in Microsoft Active Directory and/or Azure administration Experience with backup and disaster recovery solutions Solid networking knowledge (firewalls, switches, VPNs, network protocols) Experience supporting Windows Server 2016-2022 environments Familiarity with cybersecurity incident response Previous experience in a Managed Service Provider (MSP) environment preferred Virtualization experience is a plus Strong troubleshooting, organizational, and communication skills Ability to quickly learn new tools and technologies Valid driver's license with reliable transportation About Coordinated Business Systems For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in Managed Print Services (MPS) , Managed Network Services (IT/MSP) , Voice/UCaaS , Document Management , and office technology. Our commitment to innovation and customer success fuels our continued growth. We're proud to be locally owned and operated , with a strong belief in work-life balance, employee development, and doing the right thing—every time. Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pay:

$85,000.00 - $110,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person