Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TC
Tata Consultancy Services Limited
Engineer
Job Description
Nice CXOne Senior Developer
- Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio
- Hands-on experience with NICE CXone development (Studio, APIs, scripting).
- Strong understanding of Cisco
UCCE/UCCX
call flows and routing logic.- Proficiency in programming languages (JavaScript, Python, or .NET).
- Experience with REST APIs, web services, and data exchange formats (JSON, XML).
- The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications
- Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
- Support the migration from Cisco contact center platforms (UCCE/UCCX) to NICE CXone
- Translate Cisco call flows and routing scripts into NICE CXone equivalents.
- Work with NICE CXone APIs, RESTful services, and connectors for third-party systems.
- Develop automation scripts for provisioning and configuration.
- Work closely with infrastructure engineers, QA teams, and Cisco/NICE support.
- Prepare technical documentation, migration guides, and code repositories.
Benefits
- Dental Insurance
Career Insights for Cisco Engineer
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Missouri data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Cisco Engineer designs and builds computer network systems built using Cisco hardware, telecommunications equipment and software. Runs program and system tests, solves technical problems and maintains the network system. Designs and analyzes computer network models. May advise on the application of Cisco services within the system.
$101,855 / year median in Missouri
-17% projected decline