Overview The Connected Care Transfer Specialist is a key member of the team that handles all requests for telemedicine site requests working independently handle telemedicine encounters and helps facilitate completion of encounters. Responsibilities

• Answers incoming telemedicine requests and determines request type. Gathers all pertinent patient demographic information as well as information about referring facility and provider. Requests imaging be forwarded.
• Works closely with team providing the service, communicating patient/request information to allow prioritization of call queue.
• Maintains accurate documentation in the EPIC consult queues
• Establishes timely communications between referring provider and service provider
• Develops and promotes long-term relationships with referring facilities and providers.
• Maintains accurate and timely documentation relating to all calls and assists in maintaining databases. Obtains pertinent documentation needed to create medical record numbers.
• Performs other duties as required or assigned. Qualifications
• High school or equivalent required. Some college preferred.
• Knowledge of medical terminology required
• Two (2) years of experience in a healthcare environment strongly preferred.
• EMT, LNA or MA desirable
• Comfortable with the use of multiple software platforms and multi-line phone systems.
• Exemplary interpersonal communication skills and demonstrated team player.
• Must be capable of performing accurately and calmly in a fast-paced environment.
• Proven organizational and multi-tasking abilities along with strong customer service skills that include excellent phone etiquette. Required Licensure/Certifications
• None