MSP Engineer Aktion Associates, Inc Maumee, OH Job Details 22 hours ago Benefits 401(k) matching Qualifications Customer service Server troubleshooting Managing clients in a customer support role Networking equipment (troubleshooting support) Customer support Security technology solutions implementations Full Job Description About Aktion Aktion Associates is a North American ERP software reseller in the top 20 of the VAR 100 reseller market and top workplaces in 2026. We have a high-growth technical environment with a workforce of over 300 professionals. The workforce is highly skilled and consists of application consultants, software engineers, and networking engineers located throughout the U.S and Canada. MSP Engineer /

Consultant Role and Responsibilities :

Work as a Field Network Engineer who has some experience working with a Managed Service Provider, architecting, monitoring, and maintaining client technology network, cloud, and server infrastructure. Serve as a Technology Advisor, meeting frequently to discuss opportunities to improve the client's environment with the latest technology, including CyberSecurity and cloud-based solutions to support customer goals. Provide advanced Microsoft 365 engineering and consulting services across multiple client environments, including architecture, migrations, troubleshooting, security hardening, licensing, and user adoption initiatives. Balance multiple customers' requests, smaller projects, and necessary meetings while meeting customer satisfaction expectations. Flexibility for working after business hours and weekends is required at times.

Education, Experience and Skills:

Minimum of 5-7 years' experience working with customer support in the field of computer systems, servers, and networking in a Managed Services or similar computer consulting field. Candidates should have strong skills in the following: Network skill sets, configuring maintaining, and other vendors (i.e., SonicWall, Meraki) firewalls, switches, and wireless access points. Microsoft M365 range of products focusing on messaging and security solutions. Current certifications in any of these technologies will be highly considered. Required proficiency with cybersecurity platforms such as SentinelOne, ThreatLocker, Duo, or comparable enterprise security solutions. Experience with Sage 300 CRE would be very helpful but not required for this role. Other skills such as

SAGE 300

& 100, Linux, SAN Storage, Mobile deployments, FACTS, and Disaster Recovery would-be a plus but not required. Willing to travel locally 1-2 days a week may be required but the ability to work and solve most technical issues through remote support is a must.

Location:

In office Travel up to 20-30%. This position offers a competitive salary, additional incentive, with the potential for performance-based bonus. Aktion Associates offers a comprehensive benefits plan including an employer matching 401k plan. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact HR at and let us know the nature of your request and your contact information. Aktion Associates Inc. participates in E-Verify, a system that verifies the employment eligibility of all new hires in the United States. By applying for this position, you acknowledge that you may be required to provide documents confirming your eligibility to work in the U.S. Aktion Associates is an Equal Opportunity Employer. Please visit www.aktion.com for more information about Aktion Associates.