A Network Analyst or Specialist plans, implements, tests and maintains computer systems within a company. Analyses businesses to identify problems and recommends suitable technical solutions.
Infosys is seeking a Network Datacenter Hand and Feet Analyst . This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.
Required Qualifications:
High School Diploma/GED or equivalent educational qualification. This position is based in Twinsburg, OH . Candidates must reside within a reasonable commuting distance or be willing to relocate. The role may involve occasional travel and/or relocation as required. At least 0-1 years of Information Technology experience. Experience with Hands and feed support for Data Center operations is a plus. Candidates must be available to work onsite on a Rotating / Flexible shift timings at respective Datacenter to provide. It includes both demand onsite support, and extended shift coverage as needed. Candidate must be available to work on a rotating shift schedule to provide support at Datacenter. Shift 1 06:00-15:00 PST Shift 2 14:00-23:00 PST Shift 3 22:00-07:00
PST Installations:
Rack & stack IT devices, configure ILO/IDRAC, perform ping tests, install trunks, patch cords, panels, and power cables.
Audits & Support:
Conduct IT/DC Track audits, approve vendor access, provide on-call and emergency coverage.
Break/Fix:
Troubleshoot cables (SM, MM, copper), execute change requests, replace hardware parts (NICs, SFPs, memory, drives).
Decommissioning:
Remove patch cords and old hardware, manage media disposal (wipe/shred), coordinate ADR/ERI tracking.
Hardware Receiving:
Handle package pickup/delivery, update HRS/DC Tracks, RMA parts, track assets. Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role at this time.
Preferred Qualifications:
Collaborate with Technology team members to ensure efficient operation of the organization's Datacenter operations environment. Receive and respond to incoming calls, messages, emails and/or work orders regarding datacenter operations problems. Ensure that work is carried out within agreed service levels and in accordance with project guidelines. Explain and document technical issues in a clear way to technical teams, business stakeholders. Experience and desire to work in a Global delivery environment. Good Communication and Analytical skills. The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.
