Identify, troubleshoot, and resolve credential issues across network devices and server infrastructure (SNMP, SSH, WMI, WinRM, etc.) Manage and validate access to network and hosting environments to ensure complete infrastructure scanning coverage Triage and diagnose connectivity and authentication errors across routers, switches, firewalls, load balancers, and server platforms Collaborate with network and hosting teams to maintain accurate credential stores and access policies Support service graph connector configurations to ensure proper data flow from infrastructure sources Manage and optimize discovery schedules to align with infrastructure maintenance windows and scanning requirements Document credential management processes, known infrastructure issues, and resolution procedures
Skills:
CompTIA Network+ or equivalent certification Scripting Skills in Powershell or Python Experience with infrastructure discovery or asset scanning tools Familiarity with CMDB concepts and configuration item (CI) classification Background in enterprise-scale environments with diverse and heterogeneous device types Experience working within ITIL-aligned processes Prior work with ServiceNow ITOM Visibility (Discovery) as a supporting tool — not required, but beneficial Strong expertise in network infrastructure — routers, switches, firewalls, load balancers, and related device management Windows Server and Linux/Unix administration Virtualization platforms (VMware, Hyper-V) Hands-on experience with credential management across diverse network and server device types Deep understanding of network protocols: SNMP v1/v2c/v3, SSH, Telnet WMI, WinRM, NetBIOS Experience troubleshooting connectivity and authentication issues in enterprise environments #TMCA