Engineer

Job Description Incident Manager

• Leading, driving, facilitating, and chairing Major Incident meetings
• Leveraging technology to issue all communications and providing key stakeholder management
• Matrix management of people, processes and resources including third parties
• including resolving conflict to move forward to resolution
• Ensuring all administration and reports are maintained and up-to-date, including Incident chronology, whiteboard, post major incident reviews
• Supporting and nurturing process improvements and knowledge base improvements
• Continually maintaining and developing tools and resources to manage major incidents effectively
• Providing periodic major incident metrics reports
• Coordinate, standardize, and lead all ITIL problem management activities ensuring root cause and prevention is identified
• Participate in post mortem meetings and drive service providers to identify root cause including well defined corrective/preventative action plans
• Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues.
• Develop trend analysis and prepare service improvement plans to address identified gaps
• Manage and maintain information stored in the problem database
• Ensure the problems progress through the Problem Management process in a timely and prioritized fashion
• Prepare statistics, KPI and trend reports for use in the problem management process. Identify problems through the review and focus on optimizing processes
• Performing monthly audits for Major Incidents and Problem Tickets to ensure laid and defined process is executed Salary Range
• $65,000
• 80,000 a year #LI-SP3 #LI-VX1 Location Corvallis, OR Job Function

TECHNOLOGY

Role Engineer Job Id 394570 Desired Skills Incident Management Salary Range $65,000

• 80,000 a year

Desired Candidate Profile Qualifications :

BACHELOR OF COMPUTER SCIENCE

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