Penn State Health Keyword Location Search view all jobs Telecommunications Analyst Intermediate - Information Systems Network & Voice Hershey, PA Posted 2 days ago Apply Now Invest in

Your Future and Theirs:

Beginning January 1, 2027, eligible full-time Penn State Health employees receive a 50% Penn State tuition discount for themselves and eligible dependents, including a spouse and children. The discount applies at Penn State University Park, Commonwealth Campuses, World Campus, and Penn College of Technology. Penn State Health -

Penn State Health Corporation Location:

US:

PA:

Hershey Work Type:

Full Time FTE:

1.00

Shift:

Day Hours:

8:00a - 5:00p

SUMMARY OF POSITION

Responsible for routine maintenance of the voice switching equipment. Assist in identifying system/network problems at remote sites. Test, adjust, and troubleshoot equipment. Provide problem resolution. Assist in the review/assessment of user needs. Perform feasibility studies for small to medium-sized projects. Assist in evaluating voice technology standards and the selection of equipment and cabling solutions. Assist in developing procedures and computer systems for voice systems support. Create and maintain user documentation and technical documentation. Use diagramming tools and databases. Coordinate with vendors to identify and purchase hardware, software, and cabling.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Work with other operational areas to ensure the effective and integrated delivery of voice services as required for assigned projects and routine operations. Lead small to medium-sized projects (e.g., within the information technology department or for a small business unit). Serve as an information technology liaison with the client community. Assist in the resolution of voice services production problems. Maintain and configure voice systems devices and/or system profile tables (e.g., configuration of HMC-specific parameters for an off-the shelf device or system). Use vendor-supplied tools to perform ad hoc reporting. Recruit resources from other information technology teams as required to resolve problems. Perform other duties as assigned. Responsible and accountable to comply with cyber security policies, standards, and processes in accordance with the Enterprise Cyber Security Program Plan. Formally document, design, manage, and/or operate in accordance with cyber security requirements.

MINIMUM QUALIFICATIONS

Either:

(a) Associate's degree plus two additional years of related experience or (b) four years total of related experience. Adheres to and exhibits our organizational core values as outlined by Penn State Health. Preferred Skills Working knowledge of Avaya Unified Communications platforms, including Avaya Aura Communication Manager, Session Manager, and Avaya Messaging. Understanding of SIP, VoIP, and common enterprise telephony concepts. Experience supporting voice gateways, SIP trunking, and carrier connectivity issues. Familiarity with networking concepts such as TCP/IP, VLANs, QoS, DNS, and DHCP as they relate to voice communications. Ability to troubleshoot voice service issues using logs, diagnostic tools, and basic packet analysis. Experience supporting system upgrades, patching, backups, and routine maintenance activities. Familiarity with voice monitoring and alerting tools to identify and resolve service issues.

WHY PENN STATE HEALTH?

Penn State Health offers exceptional opportunities to learn and grow, exposure to a wide patient population, and the ability to provide individualized, innovative, and specialized care to patients in the community. Penn State Health offers an exceptional benefits package including medical, dental and vision with no waiting period as well as a Total Rewards Program that highlights a few of the many additional offerings below: Be Well with Employee Wellness Programs, and Fitness Discounts (University Fitness Center, Peloton). Be Balanced with Generous Paid Time Off, Personal Time, and Paid Parental Leave. Be Secured with Retirement, Extended Illness Bank, Life Insurance, and Identity Theft Protection. Be Rewarded with Competitive Pay, Tuition Reimbursement, and PAWS UP employee recognition program. Be Supported by the HR Solution Center, Learning and Organizational Development and Virtual Benefits Orientation, Employee Exclusive Concierge Service for scheduling.

WHY PENN STATE HEALTH CORPORATION?

There are many ways to make an impact with one of the leading research, teaching, and clinical healthcare systems in the country. Through a combination of operational, corporate, clinical, and nonclinical roles, we are advancing excellence and innovation in health care together as one team. As Penn State Health continues to evolve for the future, we are committed to hiring dedicated employees who are passionate about delivering the best possible support across our entire integrated health system. Within Penn State Health's Shared Services Entity, we encourage our employees at every turn to continue their education and advancement. Numerous opportunities are available for professional development and career growth.

YOU TAKE CARE OF THEM. WE'LL TAKE CARE OF YOU.

State-of-the-art equipment, endless learning, and a culture of excellence - that's Penn State Health. But what makes our healthcare award-winning? That's all you. This job posting is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position. Eligibility for shift differential pay based on the terms outlined in company policy or union contract. All individuals (including current employees) selected for a position will undergo a background check appropriate for the position's responsibilities. Penn State Health is an Equal Opportunity Employer and does not discriminate on the basis of any protected class including disability or veteran status. Penn State Health's policies and objectives are in direct compliance with all federal and state constitutional provisions, laws, regulations, guidelines, and executive orders that prohibit or outlaw discrimination.

Union:

Non Bargained Position Telecommunications Analyst Intermediate -

Information Systems Network & Voice Location US:

PA:

Hershey | IT and Tech Support | Full Time Req

ID 102235

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