Network Analyst

Job Title:

Network Analyst Department:

Information TechnologyReports to:

Director Technical Services and ManufacturingLocation:

Langhorne, PA Position Summary This position improves mill reliability by reducing unplanned downtime, increasing throughput, and ensuring adherence to safety and quality standardsThe Network Analyst position supports high-availability infrastructure technology at production facilities across the US that operate 24x7x365. The plants and mills require a reliable network to reduce unplanned downtime, increased throughput and allow the sites to adherence to safety and quality standards.

This position provides level two and three support for LAN, WAN, VOIP, and Telecom Technologies, as well as participating on teams that support company-wide projects across multiple sites. Travel will be required to various sites depending on the needs of business projects (less than 20%).This position will also be expected to perform desk side support for the Langhorne facility. These tasks are expected to take less than 20% of this positions bandwidth.

About UsND Paper is a leading manufacturer of high-quality pulp, paper, and packaging products in the United States, generating over half a billion dollars in annual sales. As a wholly owned subsidiary of Nine Dragons Paper (Holdings) Limited the largest containerboard producer in the world ND Paper is part of a global network committed to excellence and innovation. With two integrated pulp and paper mills in Rumford, Maine and Biron, Wisconsin, a packaging plant in Sturtevant, Wisconsin, and two sheeting facilities in Langhorne, Pennsylvania and Fairmont, West Virginia, the ND Paper family produces nearly one million tons of products annually. Our 1,100 dedicated employees are the heart of our operations, and we are committed to fostering positive work environments where individuals can advance and thrive. At ND Paper, we are investing in our future, and that starts with our staff.

Key Responsibilities & Expected Results:

Level two and three support for network infrastructureAnalyze business requirements to develop technical network solutionsProactively support and maintain data communications systemsMonitor network health Install hardware such as cables, switches, routers, firewalls and wireless access pointsConfigure network switches and routersRemotely trouble shoot network issues with the support on-site technicians Develop test and implementation plans for various projectsStay abreast of how technology infrastructures are currently impacting and driving competitorsWrite supporting documentation and standard operating procedures for network systemsPerform network troubleshooting to isolate and diagnose common network problemsUpgrade network hardware and software components as requiredSolve and assist in solving complex problems with many variablesThis position includes being on call for after-hours supportBasic desk side support tasksKey Performance Indicators (KPIs) > 98 Percent Network UptimeDeliver services within established Service Level Agreements (SLAs)No lost production due to network issuesQualifications and SkillsEducation and Experience4-year IT degree with an emphasis on networkingExperience in manufacturing environments is preferred but not a mandatory requirement Proficient in installing and maintaining Cisco Routers, Cisco ISE and Wireless, Palo Alto Firewalls, Active Directory, with a strong grasp of Cyber Security and IP TelecommunicationsNetworking certifications, such as CCNA, CCNP, or similar, are highly valuedAbility to speak Mandarin is a plusTechnical SkillsCisco IOS and XIOS switches, routers and wireless componentsCisco and Palo alto firewalls and content management systemsDedicated Layer2 and DMVPN circuits using EIGRP and BGP routingActive Directory, DNS and DHCP infrastructure technologiesTelephony - MS Teams, VoIP, Digital and Analog phone systemsInterface technologies from serial data to fiber opticsBasic generic IT troubleshooting skillsCore CompetenciesAlign competencies with expected outcomesAccountability for resultsProblem solving/root cause analysisProcess disciplineData driven decision makingSuccess ProfileConsistently meets or exceeds KPIsUse data to guide decisionsCollaborate effectively with other team members as well as other departmentsWorking ConditionsMust be able to work safely around potentially dangerous equipment in a manufacturing environment that can be noisy and hot Attributes for SuccessHard work tackle each task with determination, passion and creativity; the willingness to put in whatever effort is required to successfully complete the job at hand.

Pursuit of Excellence strive to consistently exceed expectations in our day-to-day work and outperform our competitors in the marketplace, regarding work and company achievements as a collaborative goal with the desire to go above and beyond.

Integrity - treat the company and teammates with upmost respect, operating on strong moral codes to drive company values and culture. Sense of Urgency drive forward each day with speed, agility, and flexibility to capture unrealized opportunities and avoid potential risks for the business. Entrepreneurial Spirit act like an owner, challenging the status quo, asking the right questions, and actively seeking ways to innovate and improve.

Adaptability be fluid with ND Papers continuous evolution while driving change in a fast-paced environment, equipped with the ability to acclimate quickly. Servant Leadership set an example by implementing meaningful leadership with heart, empathy, foresight and stewardship.

ND Paper Benefits We offer a comprehensive benefits package that includes:

Medical, dental, and vision insurance as well as voluntary benefits such as accident insurance, hospital indemnity, and critical illness for you and your family. Financial protection benefits, including life insurance, disability insurance, and business travel accident insurance. Tax advantaged accounts such as Healthcare and Dependent Care Flexible Spending Account (FSA). Paid holidays, personal days, and vacation days to support work-life balance. A 401K retirement plan with a company match and annual fixed contribution Wellness programs with incentives and an on-site clinic available at our Rumford and Biron location. Enjoy competitive salaries, comprehensive health benefits, and paid time off. Discover more about our benefits and how we support our team by visiting 2025 Benefits. Come be a part of our team and grow with us!

ApplyPlease submit your resume, and salary requirements to https://us.ndpaper.com/careersNo unsolicited resumes - ND Paper does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume you submit to us will immediately become the property of ND Paper. If you would like to become a recruiter for ND Paper, please contact us and we will agree in writing to terms and the specific job roles for which you are authorized to recruit.