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Cisco ISE / Aruba Network Engineer
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Compunnel, Inc.
Wayne, PA (In Person)
Full-Time
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Job Description
Job Summary The Cisco ISE / Aruba Network Engineer will provide Tier 3 operational support for enterprise campus networking environments, including wired, wireless, and authentication technologies. This role is responsible for troubleshooting complex network issues, supporting critical end-user connectivity services, collaborating with engineering teams during technology transitions, and serving as an escalation point for advanced networking incidents. Key Responsibilities
- Provide Tier 3 support for enterprise campus networking environments.
- Troubleshoot and resolve complex wired, wireless, and authentication-related network incidents.
- Serve as the primary escalation point for advanced end-user connectivity issues.
- Support and maintain Cisco wired switching infrastructure.
- Support and troubleshoot Cisco ISE authentication environments, including 802.1X implementations.
- Support Aruba wireless networking environments and associated technologies.
- Manage and troubleshoot ClearPass authentication solutions.
- Collaborate with engineering teams during technology implementations and operational transitions.
- Ensure appropriate monitoring, alerting, and operational readiness for network services.
- Participate in major incident management calls and assist with rapid issue resolution.
- Mentor and provide technical guidance to Tier 1 and Tier 2 support analysts.
- Assist in developing operational processes, troubleshooting procedures, and knowledge-sharing initiatives.
- Monitor network performance and proactively identify opportunities for service improvement.
- Support enterprise networking initiatives and operational excellence objectives. Required Qualifications
- Strong experience supporting enterprise campus networking environments.
- Experience supporting and troubleshooting Cisco wired switching infrastructure.
- Experience working with network authentication platforms such as Cisco ISE, ICE, or ClearPass.
- Experience supporting wireless networking environments.
- Strong understanding of 802.1X authentication and network access control technologies.
- Experience troubleshooting complex end-user connectivity issues.
- Knowledge of network monitoring, incident management, and operational support processes.
- Strong analytical, troubleshooting, and problem-solving skills.
- Ability to work effectively in a fast-paced operational environment.
- Excellent communication, collaboration, and stakeholder management skills.
- Ability to mentor junior support personnel and provide technical leadership. Preferred Qualifications
- Experience supporting Aruba wireless networking solutions.
- Experience working within large enterprise networking environments.
- Experience collaborating with Network Operations Center (NOC) and engineering teams during service transitions.
- Experience supporting highly available and business-critical network infrastructures.
- Knowledge of enterprise network security and access control technologies. Primary Skills
- Cisco ISE
- Cisco Wired Switching
- Aruba Wireless
- ClearPass
- 802.1X Authentication
- Campus Networking
- Network Operations and Troubleshooting
- Tier 3 Network Support
- Incident Management
- Network Access Control (NAC)