Job ID:

300000 About Us The University System of Georgia (USG) is comprised of 25 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell. Job Summary This is a professional (working) level position responsible for maintaining the operation of select WAN and Optical related network services according to higher education system policies and procedures. The position coordinates and implements network software and hardware upgrades of varying complexity. The position troubleshoots and resolves WAN/Optical performance, connectivity, and related network problems of varying complexity. This position is based on-site and does not offer remote work options. The position is critical as it supports students and staff across all University System of Georgia (USG) and Georgia Department of Education (GaDOE) institutions. The Infrastructure Engineer ensures that the technological needs of these stakeholders are met efficiently, contributing to a seamless educational and administrative experience. Responsibilities Responds to network service interruptions. Installs new network devices. Designs, implements and manages WAN and Optical infrastructure. Works with vendors to obtain quotes and procure parts, supplies and equipment. Schedules network maintenance. Configures and troubleshoots networking equipment. Monitors network utilization trends, gathers statistics, and analyzes data for proactive network capacity planning. Provides consultation, technical expertise, information and support to central office staff, USG institutions and other customers. Designs, implements, and manages enterprise data, voice, optical, and wireless networks. Works as a member of a 24 hour on-call rotation for network emergencies and outages. Performs related duties as assigned. Required Qualifications Baccalaureate degree preferred, or equivalent combination of education, training, and experience. Over three years of related experience required. Knowledge, Skills, & Abilities Knowledge of project management principles. Knowledge of networking/routing infrastructure and protocols.. Knowledge of Board of Regents policies and procedures. Skill in collaborating with multiple constituents. Skill in decision making and problem solving. Skill in interpersonal relations and in dealing with the public. Skill in oral and written communication. Ability to respond diplomatically to sensitive and critical issues. Ability to effectively multi-task. USG Core Values The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653 . Conditions of Employment Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request. Equal Employment Opportunity The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50). For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.