Senior Network Support Engineer

The Senior Network Support Engineer is focused on both reactive customer support through ownership of customer tickets created in the incident tracking system, as well as using network administration tools and knowledge of customer environments to provide proactive services for our customers.

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www.tuskerco.com/about Responsibilities Responsibilities include, but are not limited to: Manage a queue of incidents and requests related to network technologies Use remote access tools to access network systems at customer sites Respond to incidents of varying priority and difficulty initiated by customers Respond to alerts of varying priority and difficulty generated by monitoring systems Fulfill simple to moderate requests and changes Participate in a 1-week on-call rotation once every 10-12 weeks Occasional work outside of business hours as required by customer Occasional local on-site work as required by customers Participate in team meetings and activities Other duties as assigned Requirements 5+ years' experience with network design, configuration, and/or maintenance activities. Strong network troubleshooting skills are required. Technical experience in the following areas is required: Strong experience with Cisco/Meraki network solutions is preferred Cisco CCNP preferred Strong Fortinet/Palo Alto experience preferred Network routing and switching (BGP, OSPF, EIGRP, RIP, HSRP) Security and Firewall configuration and management experience VPN technologies including IPSec and SSL Physical layer troubleshooting Knowledge of the networking requirements of VoIP, Video, QoS Network Virtualization skills Network Certifications preferred Demonstrable experience with Juniper, F5, Aruba or other non-Cisco platforms a plus In addition, the ideal candidate will have the following skills and/or experience: Good communication and customer facing skills Experience self-managing a ticket queue, working on multiple issues at once, while providing regular updates to customers and co-workers Strong troubleshooting/problem solving skills Team-oriented helpful attitude; willingness to teach and learn from others A strong focus on attention to detail and excellence of delivery Willingness to learn complimentary technologies and further professional development Ability to follow documented procedures, ensuring compliance with customer requirements and change control procedures Strong documentation skills, knowledge of Visio, and ability to create diagrams and documentation to drive efficiency of operations

Pay:

From $105,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Vision insurance Ability to

Commute:

Downers Grove, IL 60515 (Required)

Work Location:

Hybrid remote in Downers Grove, IL 60515