Amazon Connect Voice Architect

Amazon Connect Voice Architect at HAN Staffing Amazon Connect Voice Architect at HAN Staffing in Garland, Texas Posted in 5 days ago.

Type:

full-time

Job Description:

We are seeking an experienced Amazon Connect Voice Architect to design and deliver scalable, cloud-based contact center solutions using Amazon Connect and AWS services . ???? Ideal candidate will have a strong background in contact center architecture, troubleshooting, and cross-functional collaboration.

Role:

Amazon Connect Voice Architect Location:

Plano, TX Duration:

Long Term Contract Job Description:

Design and implement scalable contact center solutions using Amazon Connect and AWS services. Configure, deploy, and troubleshoot Amazon Connect, SIP, and VOIP systems. Develop and optimize contact flows, IVR, and call routing strategies. Integrate Amazon Connect with AWS services and automate workflows using Python. Build and maintain real-time audio/video solutions with WebRTC for web. Manage SIP trunking, DID, and Toll-Free Numbers; coordinate with telecom providers. Ensure security and compliance with AWS best practices and regulatory standards. Conduct interoperability testing, quality assurance, and performance optimization. Integrate contact center platforms with ServiceNow CRM for seamless workflow. Troubleshoot and resolve issues in contact flows, agent connectivity, and integrations. Monitor and analyze metrics, reports, and dashboards to improve operations. Create technical documentation and architectural diagrams. Train and support stakeholders on system usage and best practices. Collaborate with IT, operations, and business teams to deliver effective solutions.