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W3Global
Hardware/Network Engineer
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Job Description
Senior Hardware Technician /
This position is primarily hardware-focused and requires strong experience with electrical troubleshooting, wire tracing, power supplies, and hardware replacement. The ideal candidate will possess a solid understanding of networking fundamentals and be comfortable supporting VPNs, firewalls, cellular connectivity, and remote device management solutions.
This is an on-site role requiring ownership of hardware deployments, troubleshooting, device reliability, and operational support.
Key ResponsibilitiesHardware Installation & Device SupportConfigure, deploy, image, and maintain kiosk and edge-computing devices.
Perform hardware assembly, provisioning, and quality assurance testing.
Troubleshoot computers, touchscreens, scanners, cameras, printers, and peripheral devices.
Diagnose and resolve hardware failures.
Remove and replace defective components and devices.
Connect and replace power supplies and associated hardware.
Maintain wiring diagrams, assembly procedures, and hardware documentation.
Manage inventory, warranties, RMAs, and component lifecycle activities.
Evaluate and integrate new hardware and peripheral devices.
Electrical TroubleshootingPerform wire tracing and electrical troubleshooting.
Work with 12VDC, 24VDC, and 120VAC systems.
Use multimeters and diagnostic tools to identify power and connectivity issues.
Troubleshoot wiring, connectors, relays, power supplies, and field devices.
Support large-scale deployments and hardware refresh initiatives.
Networking & ConnectivityConfigure and troubleshoot TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall settings.
Support LTE/cellular connectivity and failover solutions.
Troubleshoot network connectivity issues and coordinate with service providers.
Support remote access and cloud-connected devices.
Systems SupportDeploy and support Windows 10/11 systems.
Perform firmware updates and operating system patching.
Support endpoint security and remote device management tools.
Monitor device health, connectivity, and peripheral status.
Required Qualifications5+ years of hands-on experience in hardware support, field service, electronics, or technical operations.
Experience troubleshooting hardware devices, kiosks, POS systems, IoT devices, industrial systems, or similar equipment.
Strong understanding of electrical systems involving 12VDC, 24VDC, and 120VAC.Experience performing wire tracing and diagnosing electrical faults.
Experience connecting and replacing power supplies and hardware components.
Ability to troubleshoot and repair hardware issues in the field.
Working knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall fundamentals.
Experience supporting Windows 10/11 devices.
Experience with remote device support and deployments.
Strong troubleshooting and problem-solving skills.
Ability to work on-site in Fairfax, VA.U.S. Citizenship required.
Preferred BackgroundsField Service TechnicianElectronics TechnicianLow Voltage TechnicianATM TechnicianKiosk TechnicianPOS TechnicianSecurity Systems TechnicianCCTV TechnicianIndustrial Maintenance TechnicianNice to HaveExperience supporting kiosk, ATM, digital signage, POS, or IoT platforms.
Familiarity with AWS, Azure, or GCP.Experience with SD-WAN and remote monitoring solutions.
Knowledge of device fleet management and endpoint security.
Experience with hardware procurement, BOM management, and vendor coordination.
Hardware & Network Support EngineerLocation:
Fairfax, VA (On-Site)Employment Type:
Full-TimeOverviewWe are seeking a hands-on Hardware & Network Support Engineer to support the deployment, maintenance, and troubleshooting of a nationwide fleet of connected kiosks and edge-computing devices.This position is primarily hardware-focused and requires strong experience with electrical troubleshooting, wire tracing, power supplies, and hardware replacement. The ideal candidate will possess a solid understanding of networking fundamentals and be comfortable supporting VPNs, firewalls, cellular connectivity, and remote device management solutions.
This is an on-site role requiring ownership of hardware deployments, troubleshooting, device reliability, and operational support.
Key ResponsibilitiesHardware Installation & Device SupportConfigure, deploy, image, and maintain kiosk and edge-computing devices.
Perform hardware assembly, provisioning, and quality assurance testing.
Troubleshoot computers, touchscreens, scanners, cameras, printers, and peripheral devices.
Diagnose and resolve hardware failures.
Remove and replace defective components and devices.
Connect and replace power supplies and associated hardware.
Maintain wiring diagrams, assembly procedures, and hardware documentation.
Manage inventory, warranties, RMAs, and component lifecycle activities.
Evaluate and integrate new hardware and peripheral devices.
Electrical TroubleshootingPerform wire tracing and electrical troubleshooting.
Work with 12VDC, 24VDC, and 120VAC systems.
Use multimeters and diagnostic tools to identify power and connectivity issues.
Troubleshoot wiring, connectors, relays, power supplies, and field devices.
Support large-scale deployments and hardware refresh initiatives.
Networking & ConnectivityConfigure and troubleshoot TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall settings.
Support LTE/cellular connectivity and failover solutions.
Troubleshoot network connectivity issues and coordinate with service providers.
Support remote access and cloud-connected devices.
Systems SupportDeploy and support Windows 10/11 systems.
Perform firmware updates and operating system patching.
Support endpoint security and remote device management tools.
Monitor device health, connectivity, and peripheral status.
Required Qualifications5+ years of hands-on experience in hardware support, field service, electronics, or technical operations.
Experience troubleshooting hardware devices, kiosks, POS systems, IoT devices, industrial systems, or similar equipment.
Strong understanding of electrical systems involving 12VDC, 24VDC, and 120VAC.Experience performing wire tracing and diagnosing electrical faults.
Experience connecting and replacing power supplies and hardware components.
Ability to troubleshoot and repair hardware issues in the field.
Working knowledge of TCP/IP, DNS, DHCP, VPNs, VLANs, and firewall fundamentals.
Experience supporting Windows 10/11 devices.
Experience with remote device support and deployments.
Strong troubleshooting and problem-solving skills.
Ability to work on-site in Fairfax, VA.U.S. Citizenship required.
Preferred BackgroundsField Service TechnicianElectronics TechnicianLow Voltage TechnicianATM TechnicianKiosk TechnicianPOS TechnicianSecurity Systems TechnicianCCTV TechnicianIndustrial Maintenance TechnicianNice to HaveExperience supporting kiosk, ATM, digital signage, POS, or IoT platforms.
Familiarity with AWS, Azure, or GCP.Experience with SD-WAN and remote monitoring solutions.
Knowledge of device fleet management and endpoint security.
Experience with hardware procurement, BOM management, and vendor coordination.
Benefits
- Dental Insurance