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Senior Network Escalation Engineer - Switching (TS/SCI Required)
Career Insights for Network Engineer / Architect
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Scorecard
Based on Virginia data
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What they do
A Network Engineer or Architect designs and builds computer network systems, including software and hardware. Runs program and system tests, solves technical problems and maintains the network system. Designs and analyzes computer network models.
$132,604 / year median in Virginia
-14% projected decline
Job Description
Senior Network Escalation Engineer - Switching (TS/SCI Required) This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today's complex world. Our culture thrives on finding new and better ways to accelerate what's next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Senior Technical Escalation Engineer (Federal Networking - Switching)
Location:
Herndon, VA (Onsite)
Clearance:
Active TS/SCI Required Citizenship:
U.S. Citizenship Required HPE is seeking a Senior Technical Escalation Engineer to support mission-critical Federal customer environments leveraging Juniper Enterprise and Data Center networking solutions. In this highly visible role, you will lead the resolution of complex customer issues, drive root cause analysis, and serve as the senior technical authority during critical outages and executive-level escalations. This position is focused on supporting Juniper Enterprise and Data Center Switching technologies, primarily EX and QFX platforms, within highly secure Federal and Intelligence Community environments. The successful candidate will possess deep switching expertise, advanced troubleshooting capabilities, and experience managing complex customer escalations in production networks You will partner closely with customers, Engineering, Product Management, and Support teams to resolve technical challenges, improve product quality, and deliver exceptional customer outcomes. What You'll Do
- Lead resolution of high-priority and executive-level customer escalations.
- Serve as a senior GovTAC escalation point for Federal customers using Juniper switching technologies.
- Drive troubleshooting efforts during Severity 1 incidents and production outages.
- Perform advanced root cause analysis across networking, software, and hardware domains.
- Analyze packet captures, logs, protocol behavior, and system diagnostics to isolate complex issues.
- Reproduce customer-reported issues in lab environments and partner directly with Engineering teams to identify defects and validate fixes.
- Develop mitigations, workarounds, and long-term corrective actions.
- Collaborate directly with Engineering teams on defect identification, mitigation strategies, and product improvements.
- Mentor engineers and contribute to technical best practices and knowledge sharing.
- Act as a tr.
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