Role description We are looking for a Support Engineer to provide technical support and troubleshooting for cloud and network infrastructure environments. In this role, you will act as a frontline technical resource, resolving complex customer issues through phone, email, and web-based support channels. You will own customer incidents from initial diagnosis through resolution, collaborating with engineering teams, subject matter experts, and management when required. The position requires strong technical expertise, excellent communication skills, and a customer-focused mindset. Key Responsibilities Provide technical support for complex cloud and networking issues. Own customer incidents from identification through resolution. Troubleshoot and resolve escalated technical issues. Collaborate with engineering, operations, and cross-functional teams. Contribute to product improvement initiatives through customer feedback. Develop knowledge base content and self-help resources. Maintain high customer satisfaction and support quality standards. Continuously build technical expertise and serve as a subject matter expert in assigned areas. Participate in readiness, training, and process improvement initiatives. Required Qualifications Language Requirements Fluent English communication skills (reading, writing, and speaking). Technical Skills Networking Strong understanding of TCP/IP and the OSI model. Experience with network administration and infrastructure support. Expertise in troubleshooting large-scale network environments. Experience using packet analysis tools such as:

Wireshark Network Monitor Message Analyzer Knowledge of:

VPN IPsec

DHCP DNS HTTP/HTTPS MPLS BGP

Layer 2 and Layer 3 networking Hands-on experience with: Firewalls Proxy solutions Network monitoring and diagnostics Cloud & Virtualization Understanding of Private, Public, and Hybrid Cloud environments. Familiarity with Software Defined Networking (SDN). Experience supporting Windows and/or Linux operating systems. Knowledge of virtualization technologies and virtual infrastructure management. Cloud Platform Knowledge of cloud platform services and architecture. Understanding of cloud deployment and operational concepts. Experience troubleshooting cloud-based solutions and services. Operating Systems & Virtualization Familiarity with: Active Directory Security concepts OS internals Understanding of virtualization technologies and administration. Experience with hypervisor configuration and management. Preferred Skills Networking Technologies Virtual IPs (VIPs) NAT DNS Load Balancing Geo-Redundancy CDN Technologies VPN Solutions Networking Tools Ping Tracert Tracemon Wireshark Other network diagnostic utilities

Skills Mandatory Skills :

DNS Other details Actual compensation within the range will be dependent upon the individual's skills, experience, performance and internal equity. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ("LTIM"):

Benefits and Perks:

Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.

Disclaimer :

The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

Benefits Compensation range:

$55,000.00 to $60,000.00 per year About LTM LTM is an AI-centric global technology services company and the Business Creativity partner to the world's largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same.

Recruitment Fraud Alert - https:

//www.ltm.com/careers/recruitment-fraud-alert