Job Title:

Telecommunications & Network Location:

501 N Riverpoint Blvd, Spokane, WA 99217

Department:

DIST Information Systems Job Type:

Classified Closing:

Continuous Salary:

$65,988.00 Annually Community Colleges of Spokane (CCS) District Equity Statement CCS believes that access to high-quality education in a safe and inclusive environment is the right of all individuals and imperative for the continued advancement of a strong democracy and workforce. We also believe higher education institutions have an obligation to work toward and demonstrate progress in ensuring equity amongst their students, faculty, and staff. Equity is grounded in the principle of fairness. In higher education, equity refers to ensuring that each student receives what they need to be successful through the intentional design of the college experience. The Information Technology division for the Community Colleges of Spokane (CCS) is seeking a Telecommunications & Network. We seek candidates with strong technical skills and a passion for improving the lives of students, staff and faculty in a dynamic teaching and learning environment. IT leaders are poised to grow our strong, client-focused team that puts students first, promotes equity through accessible learning and information technologies, and provides responsive service with excellence and integrity. We are excited to welcome a new team member! Applications will be accepted until the position is filled. However, since the screening committee will begin reviewing applications 09/08/2022, submissions are encouraged prior to that time. The Community Colleges of Spokane is seeking a highly motivated and qualified individual for the position of Telecommunications & Network in the District Technology Department.

GENERAL DEFINITION

Under the general supervision of the Director of Technology Services, the Telecommunications & Network Technician is responsible to install, troubleshoot, and maintain CCS telecommunications systems and devices required for network connectivity. Works in collaboration with the telecommunications lead to escalate issues as necessary. As a technician within the Technology Services department this position will provide programming, installation, maintenance, and technical support for all telecommunications hardware, software and related network systems. They will write procedures for common functions and may provide training on procedures describing how to perform the work described. Services are provided to a six-county area with approximately 25 separate physical locations in addition to the two college campuses.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

Support the planning, installation and maintenance of all telecommunications hardware, software and voice networking equipment at all Community Colleges of Spokane (CCS) locations.

• Provide end users quick response to telecom service requests to include moves, adds and changes (MAC).
• Respond to work orders and service requests from the information technology (IT) help desk, other IT staff, CCS partners, and end-users, and resolve problems that cannot be solved by Tier 1.
• Maintain replacement schedules, plan routine maintenance, configure network access, and provide documentation for IT assets such as uninterruptable power supplies (UPS).
• Perform system administration support and routine maintenance duties of all telecommunication systems as required.
• Analyze and identify network and cabling malfunctions and assist in ordering and installing telecom infrastructure equipment for existing systems including capital projects and building renovations.
• Coordinate with and monitor the work of vendor technical staff and assist in directing the work of CCS Facilities employees, contractors, and others as needed.
• Use advanced hardware and software diagnostic tools to troubleshoot system anomalies and enact quality assurance tests.
• Conduct routine audits of telephone equipment and networks to ensure quality of service and current releases of software.
• Assist in research and deployment of new voice technologies as part of the future integration of voice, video and data technologies.
• Prepare system documentation and training materials as required.
• Assist in the acquisition of CCS cell phone services and hardware. Setup up devices such as cell phones and tablets for management via the district's Mobile Device Management (MDM).
• Perform basic networking MAC activity such as patching drops, ensuring devices are connecting to the correct network, and deployment of selected networking hardware (i.e., switches, access points, etc.).
• Provide first level troubleshooting within Technology Services for networking related service issues. This includes layer 2/layer 3 (L2/L3) switching and routing.
• Perform MAC related activities on E911 location databases.
• Model professional decorum and mutual respect in all personal interactions.
• Complies with district policy, procedures and directives, state and federal regulations, orders and statute and collective bargaining agreements.
• Support and advance the CCS strategic plan, and perform other duties as assigned.
• Indicates this is an essential duty.

This position is designated a bargaining unit position.

COMPETENCIES & OTHER REQUIREMENTS

REQUIRED

COMPETENCIES

(MINIMUM

QUALIFICATIONS

) Associate degree in Telecommunications, IT or related field from an accredited institution. Or an equivalent mix of education and experience that demonstrates the candidate meets all competency requirements for this position. One (1) year of experience in a PBX environment to include installation, maintenance and repair of phone equipment and system networks. Experience in installation, maintenance and troubleshooting of telephone equipment and networking equipment. Experience managing Microsoft Windows in support of a telecommunications environment which may include voice mail or other collaborative services. Knowledge of telephone systems and how to maintain telecommunications networks. Experience with troubleshooting anomalies, installation and maintenance of telephone and networking equipment. Working knowledge of VoIP networking protocols, SIP and MPLS. Working knowledge of QoS standards and technologies. Experience developing and maintaining systems documentation and training material A demonstrated understanding of Ethernet and TCP/IP networking fundamentals. Ability to communicate and explain processes to staff members. Excellent communication skills both orally and in writing. Proficiency with computer systems in an office environment. Excellent project management skills. Acceptance of the responsibility to promote the welfare and best interests of students at all times. A demonstrable understanding and acceptance of the mission, values, goals, objectives and strategic plan of CCS. The ability to perform assigned duties in a manner consistent with applicable laws, regulations and goals of the institution, and community and technical college system. Demonstrated commitment to fostering and supporting a teaching, learning and working environment that honors diversity, equity and inclusion.

PREFERRED COMPETENCIES

(DESIRED

QUALIFICATIONS

) Bachelor's degree or higher in IT from an accredited institution. Two (2) or more years of related telecommunications activities.

CONDITIONS/TERMS OF EMPLOYMENT

TOTAL

COMPENSATION WITH BENEFITS

$84,591. Total compensation is an estimate based upon adding the following amounts together: Base compensation of $65,988 , plus Current employer-paid health and related benefit contribution rates, plus Click here for a full list of benefits. Median retirement fund contributions. The actual total will vary depending upon each employee's enrollment choices. Person hired must be able to provide acceptable documentation of U.S. Citizenship or lawful authorization to work in the United States. This is an absolute condition of employment. An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H1-B visa. In addition, the Community Colleges of Spokane maintains a drug-free work environment and prohibits all smoking in the college buildings and state-owned vehicles. Must be able to successfully work in and promote a multicultural work and education environment. Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position . Once an applicant is chosen for an interview, they are required to complete and submit a declaration regarding sexual misconduct and investigation per state law. Per Governor Inslee's Proclamation 21-14 (Download PDF reader), state employees must be fully vaccinated and your vaccine status will be verified at New Hire Intake. Please reach out to Reggie.

Eans@ccs.spokane.edu if you need information on a medical accommodation or Rebecca.

Menzel@ccs.spokane.edu if you need information on a religious exemption.

PHYSICAL REQUIREMENTS

Work is performed in a normal, temperature-controlled office environment. Work is active and sedentary in nature, with occasional kneeling, stooping, crouching, crawling, and climbing. Occasional to frequent change in position from sedentary, standing, stooping, and walking. Frequent use of computer and exposure to terminal screens. Visual focus and strain. Work directly with students/clients. Work involves constant interruptions and requirement to answer on demand questions by phone, in person, or electronically. Move up to 25 lbs. frequently and up to 50 lbs. occasionally. Frequent repetitive hand/wrist motions and finger manipulation. Frequent oral and auditory communication with others.

CONDITIONS OF EMPLOYMENT

Full-time schedule (12-month, 40-hours a week). 6-month probationary period; may be extended up to 12 months. This position is overtime eligible. Proof of

COVID-19

vaccination. Requires local or regional travel. If using personal vehicle proof of driver's license and car insurance required. Valid motor vehicle operator license required. Criminal background check required.

REQUIRED APPLICATION MATERIALS

To qualify for consideration, applicants must meet required competencies and submit a complete application packet, which includes the following: CCS online application. Cover letter addressing your qualifications as applied to the responsibilities of this position.

• Comprehensive resume.
• Names, addresses, and telephone numbers of three professional references.
• College transcript(s) if applicable - unofficial/copies of transcripts are acceptable for initial application, official copies must be submitted upon acceptance of job offer.

NOTE:

All of the above are required to ensure your consideration for this position. The item(s) marked with an asterisk are required attachments to your application prior to submission . If you require an accommodation during the application or interview process, please contact HR at CCS.recruiter@ccs.spokane.edu Community Colleges of Spokane does not discriminate in its programs, activities and employment on the basis of race, creed, color, religion, national or ethnic origin, age, sex, marital status, pregnancy, parental status or families with children, status as a mother breastfeeding her child, AIDS/HIV or hepatitis C, honorably discharged veteran status, sexual orientation, gender identity or expression, disability, use of trained guide dog or service animal by a person with disability, genetic information or any other legally protected category. Please direct all inquiries regarding compliance with access, equal opportunity and/or grievances to the Chief Administration Officer, Community Colleges of Spokane, 501 N. Riverpoint Blvd., PO Box 6000, MS 1004, Spokane WA 99217-6000 or call 509-434-5037; WA Telecommunication Relay Services (TRS) 1-800-833-6384 or 7-1-1. Native Land Acknowledgement We are honored to acknowledge that the Community Colleges of Spokane, and our main campuses for Spokane Falls and Spokane Community College, are located on the traditional and sacred homelands of the Spokane Tribe. We also provide services in a region that includes the traditional and sacred homelands of the Confederated Tribes of the Colville Reservation and the Kalispel Tribe. The CCS Pullman Center operates on the WSU campus and is located on the ancestral homelands of the Palus people and on the ceded lands of the Nimíipuu (Nez Perce) Tribe. We pay our respect to tribal elders both past and present as well as to all indigenous people today. This land holds their cultural DNA and we are honored and grateful to be here on their traditional lands. We give thanks to the legacy of the original people and their descendants and pledge to honor their stewardship and values.