Responsibilities User Support and Troubleshooting :

Provide hands-on technical support for desktops, laptops, mobile devices, and related peripherals. Assist employees with software installations, updates, and patches for productivity and business applications. Network Administration (Basic) : Perform routine account management tasks, including setting up new user accounts and ensuring proper authorization and access based on RADIUS and MFA policies. Assist with configuring

DHCP, DNS

entries, and ensuring end-user devices properly connect to the IPv4/IPv6 dual-stack environment.

System Maintenance and Updates :

Apply OS and application updates, antivirus and endpoint security solutions, and ensure compliance with company security policies. Support virtualization and storage platforms as needed, working with systems engineers to provision and maintain server environments.

Documentation and Inventory :

Maintain accurate documentation of user setups, software licenses, and equipment inventory. Document standard operating procedures (SOPs) for common support tasks.

Collaboration and Communication :

Coordinate with the NOC and Senior Network Engineer on escalations and complex troubleshooting. Communicate effectively with end users to clarify issues, provide instructions, and ensure timelyresolutions.

Aids other departments and personnel to help develop and implement new and advanced telecommunications products, services, and tariffs. Must be able and willing to work on call during nights, weekends, and holidays. This position has no supervisory responsibilities. Must be able to perform other duties as assigned. Qualifications High school diploma or equivalent required. Associate's degree or relevant certifications (e.g., CompTIA A+) preferred. Minimum two (2) years of experience in IT support or network administration roles. Familiarity with Windows, macOS, and Linux operating systems, as well as common productivity software (e.g., Microsoft 365). Basic understanding of network fundamentals (IP addressing, DHCP, DNS, IPv4/IPv6). Strong communication and interpersonal skills.

Working Conditions and Physical Requirements Weather:

Indoors - environmentally controlled; requires most or all work to be done inside. While performing the duties of this job, the employee is occasionally exposed to severe weather conditions.

Noise level:

The noise level in the work environment is usually moderate.

Description of environment:

Office building with standard office environment. The employee is occasionally exposed to moving mechanical parts; high, precarious places; and risk of electrical shock.

Physical requirements:

Employee is required to frequently lift and/or move up to 50 lbs and occasionally lift and/or move up to 100 lbs. Frequently required to sit, stand, walk, use hands/fingers to handle or feel, climb, stoop, kneel, crouch or crawl, talk/hear, see, taste/smell, and carry weight/lift.

Travel:

Yes. Must be willing and able to travel, as required, to job sites which may include the use of small planes and boats. Equal Opportunity Employer NANA Regional Corporation, Inc. and its subsidiaries are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender (including pregnancy, gender-identity and sexual orientation), age, disability, genetic information, veteran protected status or any other characteristic protected by applicable law. NANA grants employment preference to shareholder of NANA, their spouses and descendants to the extent allowed by law. Accommodation Requests for Job Seekers with a Disability. If you are a job seeker with a disability and require accessibility assistance or an accommodation for any part of the employment process, contact us at recruiting@nana.com or 1-800-478-2000.

Default:

Location :

Location US-AK-Kotzebue Job

ID 2026-24900

Work Type On-Site Work Location Kotzebue Company:

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