Job Title:

Service Technician -

Copier Division Location:

Wasilla, Alaska Reports To:

Service Manager -

Copier Division Employment Type:

Full-Time, Non-Exempt, Hourly Job Description:

VBM Technology Management Partners is seeking a skilled and customer-focused Service Technician to join our team, specializing in the installation, maintenance, and repair of copiers and multifunction printers (MFPs). This role is ideal for someone with strong technical skills (or is mechanically inclined), a passion for troubleshooting, and a commitment to providing outstanding service to our clients. VBM will provide technical trainings and certifications for those without prior experience or certification.

Key Responsibilities:

Install, configure, and network copiers and MFPs at customer locations Diagnose mechanical and software issues and perform timely repairs Perform routine preventative maintenance on assigned devices Provide technical support and customer service to end users as needed via email, remote, phone, and on-site Maintain accurate records of service calls, parts used, and work performed Keep up to date with product knowledge, service updates, and training Troubleshooting fax issues Service ticket quality assurance Work with IT Team to resolve network issues related to copiers/MFPs Communicate effectively with clients and internal service team to ensure customer satisfaction Follow safety procedures and company policies at all times As a small company, VBM requires all employees to help out in any reasonable way possible to aid in the success of the company, and to never have an attitude that any function is \"not my job\". Our collective success relies on the collaborative efforts of all our employees, who work together as a team.

Requirements:

High school diploma or GED required; technical certifications preferred (training and certifications provided by VBM) Prior experience servicing copiers, MFPs, or similar office equipment preferred; mechanically-inclined traits highly desired Strong troubleshooting and problem-solving skills Excellent customer service and communication skills Ability to work independently and manage time effectively Proficient with diagnostic tools and service manuals Valid driver's license and clean driving record Physical ability to frequently lift up to 100lbs and perform field service tasks Ability to be standing, walking, on feet majority of day

Schedule:

In this position, your regular work schedule will typically consist of 40 hours per week (Monday through Friday, 8:00am to 5:00pm). At VBM, we value work-life balance and strive to provide a supportive and flexible work environment. We understand the importance of accommodating personal commitments and responsibilities whenever possible, and we encourage open communication regarding scheduling needs. If there are any circumstances that require adjustments to your schedule, please let us know, and we will do our best to accommodate them. In addition to the regular work schedule, there may be occasional instances where your presence is required outside of the specified hours due to business needs or special projects. We will provide advance notice whenever possible. Please note that the work schedule is subject to change based on the operational requirements of the company. In such cases, we will provide reasonable notice and discuss any adjustments with you beforehand Benefits (for Full-Time Employees): VBM offers a comprehensive range of benefits and bonuses exclusively for full-time employees, designed to enhance their well-being, financial security, and long-term wealth accumulation.

These benefits include:

Health Insurance Vision Insurance Health Savings Account (HSA) Employee Stock Ownership Program (ESOP) 401K Personal Time Off (PTO) Paid Holidays Employee Discounts Technical Training By offering these specified benefits exclusively to VBM employees, VBM demonstrates its commitment to their well-being, financial growth, and shared success.

Job Type:

Full-time Pay:

$18.00 - $22.00 per hour

Benefits:

401(k) Health insurance Paid time off Vision insurance Application Question(s): Do you have a valid driver's license and a clean driving record? Ability to

Commute:

Wasilla, AK 99654 (Required) Ability to

Relocate:

Wasilla, AK 99654: Relocate before starting work (Required)

Work Location:

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