Client Service Specialist - Carlisle Medical Carlisle Medical, Inc. - 3.1 Mobile, AL Job Details Part-time | Full-time 9 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Qualifications Customer records maintenance Customer relationship building Email customer support Phone communication Writing skills Health insurance customer support Mid-level Workers' compensation insurance knowledge Managing clients in a customer support role Data management Data reporting support Insurance provider collaboration Multi-line phone systems Productivity software Grammar Experience Communication skills Technical Proficiency Office phone management

Full Job Description Home Office:

Mobile, Alabama Multiple shifts available | Full-Time & Part-Time options Why Carlisle Medical? For 46 years, Carlisle Medical has set the standard in workers' compensation benefit management. As a fast-growing, privately held industry leader, our mission is simple yet vital: we partner with clients to ensure injured workers get the medications they need - with the highest care while fast and accurate. If you are a natural problem-solver who genuinely loves helping people, thrives in a dynamic environment, and is eager to learn, your career starts here. What You will Do You will be the heartbeat of our client support team acting as a key bridge between injured workers, doctors, pharmacies, and workers compensation adjusters.

Manage Communications:

Handle multiple lines of communication including, email, text, phone, and system messaging with professionalism, empathy and speed.

Facilitate Care:

Assist pharmacies with medication adjudication and prepare/maintain claimant profiles in our network.

Coordinate Solutions:

Serve as the primary liaison to ensure medication benefits are accurately assigned and updated across multiple platforms.

Deliver Data Support:

Fulfill client reporting needs and keep system records complete and up to date. What You Bring to the

Team People-First Mentality:

Exceptional active listening skills, client interaction etiquette, and a passion for turning challenges into positive experiences.

Systems Proficiency:

A quick learner who is comfortable navigating multiple software systems simultaneously and proficient in Microsoft Office.

Communication:

Sound grammar, spelling, and writing skills, paired with the ability to read and interpret detailed reports.

Experience:

3+ years of customer service or telephonic experience preferred (though an equivalent blend of education and hands-on training is welcome). Associate Benefits We invest in our people because you are the core of our success. Enjoy a robust benefits package designed to support your health, wealth, and work-life balance. Competitive pay structure Health and Dental Insurance 401 (k) Retirement Plan Paid Time Off (PTO) & Vacation