Product Service Engineer 2

Location:

Tucson, AZ (Onsite)

Duration:

24-Month Contract + possible

Extension Schedule:

Monday-Friday, First Shift (7:00 AM - 3:30 PM)

Compensation:

$36.00 - $40.00/hour Position Summary Our client is seeking a Product Service Engineer to support advanced technology solutions in a large industrial environment. This role will focus on product validation, troubleshooting, technical support, continuous product improvement, and customer-focused problem resolution. The ideal candidate will possess a strong technical background, excellent analytical skills, and the ability to collaborate with internal and external stakeholders to ensure reliable product performance and customer satisfaction. Key Responsibilities Investigate, troubleshoot, and resolve product, application, and technical issues. Support product validation efforts and continuous product improvement initiatives. Analyze data from multiple sources to identify root causes and recommend solutions. Provide technical support to customers and internal teams. Coordinate with engineering, product development, and support teams to drive issue resolution. Document findings, corrective actions, and technical recommendations. Assist with project planning, execution, and tracking of technical initiatives. Support both software and hardware-related investigations as needed. Collaborate with global teams in support of customer and business objectives. Required Qualifications Associate's or Bachelor's degree in Engineering, Technology, Computer Science, or a related field, or equivalent industry experience. 2-4 years of experience in product support, service engineering, technical support, or a related role. Experience supporting technology within an industrial, manufacturing, production, or field environment. Strong troubleshooting and problem-solving abilities. Experience gathering, analyzing, and interpreting technical data. Effective communication and customer service skills. Ability to manage multiple priorities and work independently. Preferred Qualifications Product support or service engineering experience. Experience working with mining, heavy equipment, industrial automation, or related technologies. Field support experience. Exposure to project management activities. Experience working with global teams and customers. Top Skills Technical Troubleshooting & Problem Solving Customer Support & Relationship Management Product Support & Validation Additional Information Travel up to 25% may be required. Candidates must be local to the Tucson, AZ area and able to work onsite. Opportunity to gain experience supporting innovative industrial technologies in a highly collaborative environment. #LI-CB1 #INDOEM