Service Administrator

Service Administrator Hypertec Group - 3.4 Scottsdale, AZ Job Details 23 hours ago Benefits Health savings account Health insurance Dental insurance 401(k) Employee assistance program Vision insurance Life insurance Qualifications Performance dashboard reports Application Integration Dashboard development System administration Automation Procedural guides Technical documentation Process improvement Data reporting Training material drafting Mid-level Improving operational efficiency High school diploma or GED Process mapping Bachelor's degree Data quality monitoring Customer relationship management Customer support ticket management Scalability Systems & applications support CRM system proficiency Cross-functional collaboration Communication skills Cross-functional communication Full Job Description Are you a dynamic Sales Service Administrator looking for your next career opportunity? Hypertec, with a tradition of 40 years of excellence and innovation, welcomes you to play a key role in shaping the future of sustainable technologies and be a part of our story. Join us and let us make the future amazing together! We are looking for a Service Administrator to join our Public Sector Sales team in Scottsdale Arizona , and who will share our Company values. Hypertec team members share the Company's core values:

Innovation Trust Entrepreneurship Customer Focus What You'll Be Contributing:

Administer and optimize CRM and operational systems by configuring boards, dashboards, workflows, automations, permissions, and integrations to support scalable service delivery. Support cross‑functional teams (Sales, Delivery, Customer Success) by fulfilling system requests, providing technical support, and enabling efficient pipeline, onboarding, service, and ticketing processes. Ensure data integrity, reporting, and insights by maintaining data quality, developing reports and dashboards, and troubleshooting workflow, automation, and integration issues. Document, train, and improve processes by creating system documentation and training materials, collaborating with IT and Operations on security and best practices, and supporting process improvement initiatives.

What Sets You Apart:

High school diploma or equivalent required; bachelor's degree preferred, with 2-4 years of experience in systems administration, CRM management, business operations support, or service delivery operations. Hands-on experience with CRM systems, ticketing platforms, automation tools, and familiarity with integrations, APIs, or third-party connectors. Strong understanding of workflow design, process mapping, data relationships, and system configuration best practices, with the ability to translate operational processes into scalable workflows and automations. Excellent communication skills with the ability to support both technical and non-technical teams, and effectively partner with Sales, Delivery, Customer Success, IT, and Operations. Experience creating documentation, SOPs, and training materials to support system adoption and operational consistency. Strong troubleshooting skills, attention to detail, and a structured, analytical approach to problem solving. What's In it

For You:

Comprehensive benefit plan offerings, allowing our employees to tailor their benefits to fit their unique health needs and preferences. Including medical, dental, vision, life insurance, and

EAP. 401K

with employer contribution. Health Savings Account (HSA). Paid Floater Days. Immerse Yourself in the

Hypertec Journey:

Think you are the right candidate for this role? We can't wait to meet you! We look beyond the CV to discover real potential. Hit "Apply" and let's discover it together!

Who We Are:

Founded in 1984, Hypertec is an award-winning global technology provider offering a wide range of cutting-edge products and services with a strong emphasis on sustainability. Trusted by industry leaders in the cloud, communication, financial services, media and entertainment, healthcare, and public sectors, Hypertec serves clients in over 80 countries worldwide. The company has earned international recognition for its sustainability leadership and innovative manufacturing practices. Hypertec is an equal opportunity employer. Hypertec evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, disability status or any other legally protected characteristic. #LI-JJ1