Company Overview:

Micro-Star International (MSI) specializes in the design and manufacturing of motherboards, interface cards, and barebones. In the rapidly changing information technology industry, MSI has certainly become a vital link in the chain of leading-edge technology.

MSI keeps the principle of \"Award-winning product quality and outstanding customer service\" in producing its motherboards and add-on cards, and achieves its position as one of the Top 5 motherboard/video card manufacturers in the world.

Job title:

Service & Support StaffPay Range:

$22.00-$35.00

Location:

City of Industry, Los AnglesWhat you will

DO:

Responsible for picking up and answering incoming phone calls.

Input into our phone system customer info and also note issues and solutions to log all calls received.

Provide technical support for all MSI products that we carry.

Provide technical support for customers who have used our online support form to submit an issue for the product they have.

Provide technical support for customers who have submitted an email into the email folders we provide support for.

Continually monitor the 3 forms of support we provide to our customer as mentioned above. (phone, online and email)Responsible for the creation of accessory orders.

Responsible for help with registration requests.

Responsible for providing RMA status updates if requested by a customer.

Responsible for issuing RMAs.

Communicating with repair centers to provide technical info if had issued RMA.Keep updated on new and current products with information put on our server that is available for all techs.

Submit FAQ info for issues they encounter to verify and update our FAQ web page.

What you will

NEED:

Minimum 2 years of technical support and customer service experience requiredSales experience is a plusPeople skills are a must!

Microsoft Excel/Word/EmailPersonal development product experience is a plusBasic troubleshooting skillsExperience using web based applicationsGood computer PC skillsGood communication skills in both written and verbalEfficient task-tracking and problem-solving techniquesTeam playerFluent In English, French, and Spanish is a plusApplicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

What you will

GET:

Competitive base payPerformance bonus9 days of paid holidays + 2 days of floating holidaysPaid time off (sick + vacation)100% covered Medical, Dental, Vision, and Basic Life AD&D Insurance for employee, with optional dependent coverage401K retirement plan with employer matchEmployee engagement and annual eventMSI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. 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