Fitness Equipment Service Administrator at The Dumbell Man Fitness Equipment Fitness Equipment Service Administrator at The Dumbell Man Fitness Equipment in Hawthorne, California Posted in about 16 hours ago.

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full-time Company Description The Dumbell Man Fitness Equipment is a leading provider of commercial exercise equipment sales and service, with over twenty years of established customer relationships. The company focuses on a team-based approach to keep customer needs at the center of planning, design, sales, installation, product training, and preventive maintenance. It offers a wide variety of fitness products, competitive pricing, and attentive service to support gyms, health clubs, and other commercial facilities. The Team is committed to honesty, integrity, and creating a positive work environment where team members can contribute to meaningful business outcomes. Role Description The Fitness Equipment Service Administrator is a full-time, on-site role based in Torrance, CA. This role coordinates service requests, schedules technicians, and manages work orders for installation, repair, and preventive maintenance of fitness equipment. The administrator communicates with customers to confirm appointments, gather service details, and provide status updates, while ensuring accurate documentation in the service management system. Day-to-day tasks include preparing service reports, ordering or tracking parts, supporting technical staff with administrative follow-up, and collaborating with the sales and training teams to maintain a smooth service experience. The role also includes maintaining organized records, handling inbound calls and emails, and contributing to continuous improvements in customer service processes. Qualifications Strong communication skills for interacting with customers, technicians, and internal teams. Customer service skills to manage inquiries, resolve issues, and support long-term client relationships. Administrative assistance skills to handle scheduling, documentation, data entry, and record-keeping. Technical support skills to understand basic fitness equipment functions, triage service requests, and relay clear information to service technicians. Training-related skills to help coordinate or support product and maintenance training for customers and team members. Proficiency with office software and service management or CRM systems. Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment. Prior experience in equipment service, facilities management, or a related field is beneficial. High school diploma or equivalent required; additional education or certifications in administration, customer service, or technical fields are a plus.