TEMPORARY CUSTOMER SERVICE TECHNICIAN

Hours:

Vary Monday through Thursday and flex between 7AM to 6PM No Benefits South Coast Water District has an opening for a Temporary Customer Service Technician to work up to 960 total hours per Fiscal Year.

The primary functions will be:

answering phone calls inputting work orders into the CIS system inputting payments into the CIS system dispatching work orders to Field Customer Service routing calls to the appropriate department - for example: Operations, Engineering & Water Conservation.

Job Functions:

Answer a high volume of calls re: billing and water or sewer questions. Dispatch work orders to the Field Customer Service department via work orders, email and phone. Receives telephone calls and directs the caller to the proper office, such as Water or Sewer Operations, Water Conservation or Permitting. Receives service requests and transfer of water/sewer service work orders. Input payments into the CIS Billing system. Operates the computer CIS billing system to inquire on accounts, input work orders. Receives customer payments in person at the front desk.

Qualifications:

Techniques for dealing effectively with the public, vendors, contractors and District staff, in person and over the telephone. Effectively communicate in person over the phone or in writing. Basic mathematics Typing Familiar with Office 365.

Ability to:

Deal with the public in person and over the phone. Respond to and effectively prioritize multiple calls. Use English effectively to communicate in person; over the telephone and in writing.

Requirements:

Minimum one (1) year of experience in customer service, maintaining financial and accounting records, and office support. Minimum one (1) year of experience with computer systems and data entry, including at least one (1) year of experience using Microsoft Word, Excel, and Teams. Equivalent to completion of the twelfth (12th) grade is required.