A Systems Administrator manages the day-to-day operations of an organization's computer networks, including the systems that connect computers and other technology to each other and to outside networks. Installs, organizes, and supports the hardware and software of these systems.
The Systems Administrator provides day-to-day technical support to office and field employees and assists with the administration, security, and maintenance of company technology systems. This role troubleshoots user issues, supports Microsoft and Windows environments, and maintains accurate IT documentation and asset records.
PRIMARY RESPONSIBILITIES
Provide Tier 1 and basic Tier 2 support for hardware, software, mobile devices, printers, and peripherals. Respond to helpdesk requests; troubleshoot issues and document resolutions in the ticketing system. Support Microsoft 365 applications, Microsoft Entra ID, Active Directory, Windows workstations, and Windows servers. Provision and maintain user accounts, passwords, permissions, group memberships, and multifactor authentication. Assist with endpoint security, phishing protection, backups, networking, firewalls, and disaster-recovery activities. Maintain IT procedures, system documentation, equipment inventories, and network diagrams. Escalate complex issues appropriately and support other technology projects as assigned. Promote and adhere to company safety protocols and regulations. Support and exemplify the company's mission and values in all interactions. Perform additional duties as assigned.
REQUIREMENTS
High school diploma or equivalent; relevant technical coursework or degree preferred. One or more years of helpdesk, desktop support, or related IT experience preferred. Working knowledge of Windows computers and Microsoft 365; experience with Active Directory or Microsoft Entra ID preferred. Basic understanding of TCP/IP, DNS, DHCP, VLANs, and cybersecurity practices. Strong troubleshooting, customer service, communication, and documentation skills. Ability to explain technical issues to non-technical users, protect confidential information, and work independently with appropriate escalation.
