Monitor enterprise, factory, and platform services in a 24/7 operations center; manage incidents and tickets, perform initial troubleshooting and system administration, and communicate operational status to stakeholders. Requires U.S. citizenship, an active Secret clearance, and Security+ certification or completion within six months. Responsibilities Monitor enterprise, factory, and platform systems and applications. Create and manage support tickets and assist with incident resolution. Coordinate with service owners to monitor and escalate events. Manage incidents and maintain alarm thresholds. Perform initial technical troubleshooting and system administration tasks. Communicate incidents, system status, and operational updates to stakeholders. Required Skills System monitoring Incident management Ticket management Technical troubleshooting System administration Alarm threshold management Network troubleshooting Firewall and routing support Linux administration Active Directory