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Airway Transportion Systems Specialist (Service Delivery Specialist (SDS)) Department of Transportion Federal Aviion Administrion AJO, Technical Operions, Denver District and Salt Lake City District, ARTCC Group (SOC) Summary The Airway Transportion Systems Specialist serves as a Service Delivery Specialist (SDS) within the Technical Operions Directores. Learn more about this agency Summary The Airway Transportion Systems Specialist serves as a Service Delivery Specialist (SDS) within the Technical Operions Directores. Learn more about this agency Overview Help Accepting applicions Locion 2 vacancies in the following locions: Longmont, CO Salt Lake City, UT No mching locions found. Work site options Telework eligible Yes—Situional telework may be permitted in accordance with agency policy. Relocion expenses reimbursed No Salary $95,489 - $148,037 per year The salary listed above does not include locality. Locality determined based on the duty locion of the selectee. Pay scale & grade FV J Promotion potential NA Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-reled duties. Appointment type Permanent Occupions and job series 2101 Transportion Specialist Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union Yes - This is a bargaining unit position, represented by the Professional Aviion Safety Specialists ( http://www.passnional.org ). Drug test Yes Security clearance Other Announcement number 200-AJO-27-2259622-101216 Control number 891141400 This job is open to Help Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Open only to current permanent FAA employees. Duties Help The Service Delivery Specialist (SDS) is considered a technical expert within the FAA on Nional Airspace System (NAS) systems, services and Technical Operions Control Center (TOCC) operions. The SDS the focal point for stregic development of and administrion of TOCC procedures, training and quality assurance processes. The position focuses on Service Delivery Management (SDM), predictability of NAS services, and prioritizion of NAS services with Air Traffic, commercial airlines and general aviion aircraft. Applies experience and expert technical knowledge of NAS modernizion, NAS systems and services as well as an expert knowledge of Technical Operions Control Center (TOCC) operions. Applies expert technical knowledge to develop new concepts, systems, and innovive approaches, and to identify and resolve highly complex issues th often cross-organizional boundaries. The work directly supports the objectives of the agency and the safe and continual operion of the NAS. The SDS monitors service delivery and systems operions by means of automed remote monitoring and visually reported observions, and identifies indicions of faults, degradion of service, or other abnormalities. Integres user services needs and prioritizes infrastructure operions and maintenance actions. Exercises control and direction of resources associed with delivery of NAS services. Monitors and evalues trend da on a service area and nionwide basis to develop workable solutions for sustaining the NAS. Performs work providing leadership for highly complex and challenging technical activities. Recognized as the principal expert for development of workable solutions for unanticiped situions adversely affecting operionally critical NAS systems/services. This may be accomplished using innovive concepts and approaches for problems th have resisted earlier efforts resolution. Establishes and manages program goals and objectives; formules project plans and presents them to upper management. Serves as a senior project manager or team leader for large, challenging and complex work activities. Technical decisions are considered authoritive in his/her area of expertise. Develops, interprets, recommends changes, and has broad discretion to ensure compliance with organizional objectives and policies. Identifies, procures, distributes and tracks resources needed to accomplish large work activities. Works with customers high organizion levels both inside and outside the FAA to resolve complex issues to ensure the integrity of NAS. Represents the FAA as a senior technical authority for major agency activities, emerging technologies and customer concerns. Coordines with multiple air traffic entitles to shut down and restore facilities, systems, and services to prevent activities from disrupting air traffic operions. Quickly resolves restorion problems with minimal impact to NAS. Broad policies and objectives provide general guidance for addressing issues but almost always require the development of new and innovive approaches. Often recommends new policies. Maintains the highest degree of technical knowledge on integred systems within a broad area of expertise. Keeps abreast of changes in technology and the new systems coming on-line. Provides recommendions to management for enhancement of systems and air traffic operions. Performs other duties as assigned. Incumbent must possess a valid driver's license. Requirements Help Conditions of employment US Citizenship is required. Selective Service Registrion is required for males born after 12/31/1959. Must submit an SF50 (See Required Documents). Designed or Random Drug Testing required. Review the "Required Documents" and "Additional Informion" Sections If the Agency decides to interview any qualified employee on the selection list, then all on the list who are qualified must be interviewed. Qualificions Qualified candides must demonstre in their applicion th they possess specialized experience equivalent to the next lower level (FV-I, FG/GS-13) th is typically in/or reled to the line of work of the position to be filled. Specialized experience is experience which has equipped the applicant with the knowledge, skills, and abilities to successfully perform in this position.

Specialized Experience includes:

Experience with developing innovive concepts and approaches to resolve problems. Experience in developing innovive solutions to resolve NAS operional problems, which can have nional or internional implicions. IAW the Promotion Criteria Guidance for the Airway Facilities (AF) specialized workforce ded 2012, the Demonstred Abilities are mandory. Failure to submit demonstred abilities stements will prevent you from receiving further considerion. Answer all questions to the best of your ability. You may be asked to provide evidence or documention th you possess this type of experience a ler stage in the selection process. Your responses are subject to verificion through job interviews, or any other informion obtained during the applicion process. Any exaggerion of your experience or any tempt to conceal informion can result in disqualificion. Qualificions must be met by the closing de of this vacancy announcement.

Supervisor's Endorsement:

If your selection for this position would be considered a promotion, then a signed ( wet ink or digital signure ) and ded supervisory stement endorsing your candidacy is required by the closing de of this announcement. Applicants who fail to submit the required documention with approprie signures will not be Current FAA employee: You MUST submit a copy of your most recent (non-award) SF-50 including Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organizion of record by the closing de of the announcement. Failure to provide the required documention by the closing de of this announcement will result in non-considerion for this position.

Incomplete Applicions:

Please follow all instructions carefully. Errors or omissions may affect your ring.

•Your applicion/resume must have your official title, grade and series in your work history. Applicants should include examples of specialized experience in their work history. Qualificions must be met by the closing de of this vacancy announcement. Applicants may be asked to verify informion on your applicion for employment with the FAA. Failure to submit all required documents by the closing de of the announcement will result in loss of considerion. Educion There is no positive educion requirement. Preview job questionnaire Make sure your resume includes detailed informion to support your qualificions and answers to the job questionnaire. Additional informion We may use this vacancy to fill other similar vacant positions.

Position may be subject to a background investigion.

A one-year probionary period may be required. The person selected for this position may be required to file a financial disclosure stement within 30 days of entry on duty. FAA policy limits certain outside employment and financial investments in aviion-reled companies. www.faa.gov/jobs/workinghere/financial-disclosure-requirements This position is covered by the Department of Transportion's Drug and Alcohol Testing Program. Any applicant tentively selected for this position subject to pre-employment or pre-appointment drug screening. Persons occupying a "testing designed position (TDP)" subject to random drug and/or alcohol testing. As a part of the Federal-Wide Hiring Reform Initiive (streamlining the hiring process), the FAA is committed to elimining the use of the Knowledge, Skills and Ability (KSA) narrives from the initial applicion in the hiring process for all announcements. Therefore, as an applicant for this announcement, you are NOT required to provide a narrive response in the text box listed below each Managerial Selection Factor (MSF). In lieu of providing a narrive response in the text box listed below each MSF, in your work history, please include informion th provides specific examples of how you meet the response level or answer you chose for each MSF. Your work history examples should be specific and clearly reflect the highest level of ability. Your MSF answers evalued further to valide whether the level th you selected is approprie based on the work history and experience you provided. Your answers may be adjusted by a Human Resource Specialist as approprie. Answer all questions to the best of your ability. You may be asked to provide evidence or documention th you have had this type of experience a ler stage in the selection process. Your responses are subject to verificion through job interviews, or any other informion obtained during the applicion process. Any exaggerion of your experience or any tempt to conceal informion can result in disqualificion.

Security Requirement:

This position requires completion and favorable adjudicion of a Non-Critical Sensitive Risk (2) Background Investigion (Tier 3) unless waiver is obtained. You MUST submit a copy of your most recent (non-award) SF-50 , Notificion of Personnel Action, or equivalent document th verifies tenure (block 24, code 1 or 2). Failure to provide the required documention by the closing de of this announcement will result in non-considerion for this position. Links to

Important Informion:

Locality Pay , COLA Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. How you evalued You evalued for this job based on how well you meet the qualificions above.

IMPORTANT

Applicants may be red on the extent and quality of experience, educion, and training relevant to the duties of the position(s). All answers provided in the on-line process must be substantied. Ensure th your applicion package/resume supports your responses. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more informion on the specific benefits offered. Required documents Required Documents Help Applicants must apply on-line, through USAJOBS, to receive considerion; Faxed, mailed or e-mailed applicions cannot be accepted. If you need to submit additional documents to supplement your on-line applicion, e.g. transcripts, SF-50, or veteran's documents, you may upload these documents with your applicion in USAJOBS.

Supervisor's Endorsement :

If your selection for this position would be considered a promotion, then a signed ( wet, ink, or digital signure ) and ded supervisory stement endorsing your candidacy is required by the closing de of this announcement. Applicants who fail to submit the required documention with approprie signures will not be

Incomplete Applicions:

Please follow all instructions carefully. Errors or omissions may affect your ring. Your applicion/resume must have your official title, grade and series in your work history. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notificion of Personnel Action) containing informion in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organizion of record by the closing de of the announcement. You may fax your SF-50 or upload it into the on-line applicion. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/ . If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Supplemental documention and college transcripts can also be faxed to (206) 231-4150 on or before the closing de of this announcement. Please include your name and the vacancy announcement number on each of your faxed pages and redact all Personally Identifiable Informion (PII), such as social security number and de of birth, accepted in combinion with your online applicion and can be faxed to (206) 231-4150.

Applicants may be required to complete one or multiple assessments as part of the evaluion process. This assessment aims to evalue the competencies and qualificions essential for the position. You must apply online to receive considerion. Your applicion must be submitted by 11:59 PM Eastern Time on the Close De for it to be accepted. If you are applying for positions associed with FAA registers, your applicion must be submitted the time a referral list is creed in order to receive considerion for positions associed with a register.

RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.

Please ensure EACH work history includes ALL of the following informion: Job Title (include series and grade if Federal Job) Relevant work experience: should align to the Job Announcement and address all required qualificions and include job title, employer name, start/end des, number of hours worked per week. Educion, certificion or licensure: If required, educion should include school/institution name, completion de, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above informion and failure to provide ALL of this informion may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded informion again when applying for future vacancies. Agency contact informion Jennifer Molano Phone 1 (206) 231-4047 Fax 1 (206) 231-4150 jennifer.m.molano@faa.gov Address Federal Aviion Administrion ANM Regional HR Services Branch 2200 S. 216th St. AHO-200 Des Moines, WA 98198 US Next steps Once we receive your complete applicion, the Human Resources Office will conduct an evaluion of your qualificions. Eligible and qualified candides referred to the hiring manager for considerion. You contacted directly if selected for an interview. For instructions on how to check the stus of your applicion, please go to: USAJOBS Help Guide . Important - If you make any changes to your applicion, you must resubmit it. If you make changes to your applicion and do not resubmit it, your changes will not be considered part of your applicion package, and only your previously submitted applicion evalued. All qualified applicants considered regardless of political affiliion, race, color, religion, nional origin, gender, sexual oriention, marital stus, age, disability, or other non-merit factors. DOT provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the agency contact listed in the Agency Contact Informion section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodion request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodion made on a case-by-case basis. Additional informion on reasonable accommodions procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help Applicants must apply on-line, through USAJOBS, to receive considerion; Faxed, mailed or e-mailed applicions cannot be accepted. If you need to submit additional documents to supplement your on-line applicion, e.g. transcripts, SF-50, or veteran's documents, you may upload these documents with your applicion in USAJOBS.

Supervisor's Endorsement :

If your selection for this position would be considered a promotion, then a signed ( wet, ink, or digital signure ) and ded supervisory stement endorsing your candidacy is required by the closing de of this announcement. Applicants who fail to submit the required documention with approprie signures will not be

Incomplete Applicions:

Please follow all instructions carefully. Errors or omissions may affect your ring. Your applicion/resume must have your official title, grade and series in your work history. If you are an FAA employee, you MUST provide a copy of your SF-50 (Notificion of Personnel Action) containing informion in Blocks 15, 17, 18, 19, 22, and 24 so it can be used to verify your position title, series, grade, tenure, and organizion of record by the closing de of the announcement. You may fax your SF-50 or upload it into the on-line applicion. If faxing the SF-50, please ensure you include the vacancy announcement number on the faxed copy. If you are an FAA employee, you can access and print your SF-50 from the eOPF system https://eopf.opm.gov/dot/ . If you are relying on your educion to meet qualificion requirements: Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Educion . Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring. How to Apply Help Supplemental documention and college transcripts can also be faxed to (206) 231-4150 on or before the closing de of this announcement. Please include your name and the vacancy announcement number on each of your faxed pages and redact all Personally Identifiable Informion (PII), such as social security number and de of birth, accepted in combinion with your online applicion and can be faxed to (206) 231-4150.

Applicants may be required to complete one or multiple assessments as part of the evaluion process. This assessment aims to evalue the competencies and qualificions essential for the position. You must apply online to receive considerion. Your applicion must be submitted by 11:59 PM Eastern Time on the Close De for it to be accepted. If you are applying for positions associed with FAA registers, your applicion must be submitted the time a referral list is creed in order to receive considerion for positions associed with a register.

RESUMES ARE LIMITED TO TWO PAGES. IN DESCRIBING YOUR WORK EXPERIENCE AND/OR EDUCATION, PLEASE BE CLEAR AND SPECIFIC AND INCLUDE INFORMATION AS IT RELATES TO THE QUALIFICATIONS AND SPECIALIZED EXPERIENCE REQUIREMENTS OF THIS POSITION.

Please ensure EACH work history includes ALL of the following informion: Job Title (include series and grade if Federal Job) Relevant work experience: should align to the Job Announcement and address all required qualificions and include job title, employer name, start/end des, number of hours worked per week. Educion, certificion or licensure: If required, educion should include school/institution name, completion de, degree type and GPA. Determining length of General or Specialized Experience is dependent on the above informion and failure to provide ALL of this informion may result in a finding of ineligible. You may upload completed documents to your USAJOBS Account. This will provide you the opportunity to utilize the uploaded informion again when applying for future vacancies. Expand Hide how to apply Agency contact informion Jennifer Molano Phone 1 (206) 231-4047 Fax 1 (206) 231-4150 jennifer.m.molano@faa.gov Address Federal Aviion Administrion ANM Regional HR Services Branch 2200 S. 216th St. AHO-200 Des Moines, WA 98198 US Next steps Once we receive your complete applicion, the Human Resources Office will conduct an evaluion of your qualificions. Eligible and qualified candides referred to the hiring manager for considerion. You contacted directly if selected for an interview. For instructions on how to check the stus of your applicion, please go to: USAJOBS Help Guide . Important - If you make any changes to your applicion, you must resubmit it. If you make changes to your applicion and do not resubmit it, your changes will not be considered part of your applicion package, and only your previously submitted applicion evalued. All qualified applicants considered regardless of political affiliion, race, color, religion, nional origin, gender, sexual oriention, marital stus, age, disability, or other non-merit factors. DOT provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the agency contact listed in the Agency Contact Informion section of this announcement or the hiring manager. An employee with a disability must notify the decision-maker of the accommodion request. Job applicants and employees are required to follow up oral requests in writing. Decisions on granting reasonable accommodion made on a case-by-case basis. Additional informion on reasonable accommodions procedures or on EEO Programs is available on Office of Civil Rights (ACR) or by contacting the local FAA Civil Rights Office. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 2 vacancies in the following locions: Longmont, CO Salt Lake City, UT No mching locions found. Work site options Telework eligible Yes—Situional telework may be permitted in accordance with agency policy. Relocion expenses reimbursed No Salary $95,489 - $148,037 per year The salary listed above does not include locality. Locality determined based on the duty locion of the selectee. Pay scale & grade FV J Promotion potential NA Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Occasional travel - The job may require travel from time-to-time, but not on a regular basis. The travel may be for training or other work-reled duties. Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Excepted Service Represented by a union Yes - This is a bargaining unit position, represented by the Professional Aviion Safety Specialists ( ). Drug test Yes Security clearance Other Announcement number 200-AJO-27-2259622-101216 Control number 891141400