Client Service Specialist II

SUMMARY:

Provides community development guidance and case management for clients in assigned counties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes the following: Serves as a case management specialist/social worker with a client population. Monitors, evaluates, and maintains community service network in ALPI service areas. Determines client eligibility for available services. Guides clients in the completion of applications and the collection of information necessary to verify qualification for services. Provides information to the public on the availability of programs and activities. Works with other community based organizations and entities in providing referral services and in the establishment of partnerships. Also assists in promoting proper outcomes of case management clients. Coordinates with field staff from other departments in assigned counties in order to share ways of improving services to the community. Collects and documents all developed resources and submits for data input. Enters client information into appropriate database(s) and updates said database(s) with service information, case notes, etc., as required by policy and/or practice. Prepares purchase requisitions and/or voucher/check requests for payment of eligible services and expenses. Maintains a weekly log of obligated expenditures per network site. Maintains documentation of contacts at each network site. Collects documents depicting the mission, operations, and purposes of various group and organizational partnerships. Maintains an allocated budget for Polk County from Director for expenditure. Responds to needs of network sites relative to the delivery of department services. Provides training to network sites within each county for an efficient delivery of services to clients. Establishes and maintains an information referral system in order to provide clients services that are currently available within the community. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES

None