IT & NetSuite Systems Adminstrator BioSafe Solutions Orlando, FL Job Details Full-time $22 - $25 an hour 1 hour ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance Professional development assistance Flexible schedule Life insurance Qualifications Authentication Endpoint Security Systems integration Software engineering Content creation for technical audiences Computer Science Requirements design IT user and group management Wireless networking Data permissions Shipping coordination Tooling Test Case Documentation (Quality assurance practices) Software coding Professional ethics Laptop (troubleshooting support) Hardware maintenance NetSuite Windows Printer (troubleshooting support) Microsoft Office Bachelor's degree Internal employee customer service Continuous improvement Implementing web services Computer hardware Desktop (troubleshooting support) Integration Platforms (Enterprise solutions) Scripting Software documentation

Full Job Description Job Summary:

The IT & NetSuite Systems Administrator is the in-house owner of BioSafe Solutions' day-to-day information technology environment and an internal technical resource for NetSuite and related business systems. This position supports company-owned laptops, users, network connectivity, printers, security, software, shipping applications, and other IT systems, excluding the phone system unless otherwise assigned. The role also serves as BioSafe's primary internal point of contact for contracted developers and technical specialists, coordinating requirements, access, testing, documentation, deployment, support, and ongoing maintenance based on each contractor's specialty. Over time, this position is expected to build increasing ownership of NetSuite development, scripting, workflows, integrations, and system enhancements, while specialized contractor-owned components such as endpoints, robotic activity, or other business-critical tools may remain with the appropriate external resource. The successful candidate combines hands-on IT support, NetSuite technical knowledge, programming ability, disciplined change management, and a service-oriented mindset.

Education/Training/Experience:

Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Development, or a related field preferred; equivalent education, certifications, and directly applicable experience may be considered. Minimum 3 years of hands-on business IT support experience, including users, laptops, software, networks, printers, and security. Minimum 2 years of NetSuite administration, development support, or technical consulting experience in a production environment. Experience with UPS WorldShip and FedEx Ship Manager in a business shipping environment. Experience working with third-party developers, managed service providers, software vendors, and business users to resolve issues and implement system changes.

Required Qualifications and Skills:

Working knowledge of Windows laptops, Microsoft 365, user accounts, permissions, endpoint security, backups, printers, peripherals, and general hardware/software troubleshooting. Working knowledge of business networks, including wired and wireless connectivity, TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and basic network troubleshooting. Strong NetSuite experience, including roles and permissions, saved searches, dashboards, forms, records, SuiteFlow workflows, Advanced

PDF/HTML

Templates, CSV imports/exports, release testing, and user support. Hands-on coding/programming experience relevant to NetSuite, including SuiteScript and JavaScript; ability to read, troubleshoot, test, and maintain scripts created by others. Experience with API integrations and web services, including

REST/SOAP

concepts, authentication, JSON/XML, integration records, error handling, and troubleshooting data flow between NetSuite and external systems. Ability to translate business needs into clear technical requirements, test cases, documentation, and support procedures. Strong troubleshooting, organization, prioritization, follow-through, confidentiality, and communication skills. Demonstrated accountability, reliability, professional ethics, customer service, teamwork, and continuous improvement consistent with BioSafe Solutions' Core Values.

Preferred Qualifications:

NetSuite Administrator, SuiteFoundation, or related NetSuite certification. Experience with SuiteCloud development tools, SuiteScript 2.x/2.1, SuiteTalk

REST/SOAP

web services, RESTlets, Map/Reduce scripts, scheduled scripts, user event/client scripts, and custom records. Experience supporting ERP, warehouse, fulfillment, shipping, label-printing, or order-processing workflows. Experience with Microsoft Entra ID/Azure, Intune or other endpoint-management tools, Microsoft 365 administration, cybersecurity best practices, and technical documentation. Essential Functions /

Key Accountabilities:

Serve as the first point of contact and accountable in-house owner for day-to-day IT issues affecting BioSafe employees, company-owned laptops, network connectivity, printers, peripherals, shared resources, shipping workstations, and approved business software. Set up, configure, maintain, patch, inventory, and retire company-owned computers, software, licenses, user accounts, permissions, and related equipment in accordance with BioSafe standards and security practices. Monitor and support BioSafe's network and IT environment, including connectivity, access, backups, endpoint security, vendor coordination, and documentation of configurations, recurring issues, warranties, and support procedures. Support and maintain UPS WorldShip and FedEx Ship Manager, including workstation connectivity, printers, updates, user configuration, integrations, and troubleshooting that affects shipping operations. Act as BioSafe's internal technical owner for NetSuite administration and user support, including roles, permissions, saved searches, dashboards, forms, workflows, templates, imports, integrations, scripts, and system issues. Serve as BioSafe's internal liaison to contracted developers and technical specialists by coordinating requirements, sample data, process context, access, testing, feedback, approvals, deployment support, and post-handoff maintenance. Own testing and validation for NetSuite enhancements and other technical solutions, including test cases, Sandbox testing when appropriate, defect documentation, retesting, regression testing, business approval, and release readiness. Maintain and gradually expand ownership of completed customizations, scripts, workflows, integrations, Advanced

PDF/HTML

Templates, and other supportable solutions, while appropriately escalating specialized or contractor-owned components such as endpoints or robotic activity. Monitor integrations, scheduled processes, workflows, and recurring system activity; troubleshoot failures, data discrepancies, performance issues, and user-reported problems; resolve directly when appropriate or escalate with complete diagnostic information. Maintain disciplined change management and documentation, including requirements, testing evidence, approvals, deployment notes, rollback considerations, change logs, user guides, system maps, SOPs, and troubleshooting guides. Train and support employees on NetSuite, shipping applications, security practices, and assigned systems while identifying practical improvements that increase reliability, security, efficiency, data quality, and the user/customer experience. Other duties as assigned by management.

Performance Accountability:

IT and NetSuite support requests are acknowledged, prioritized, communicated, and driven to timely resolution with minimal disruption to employees and customers. System changes are tested against documented requirements before release, defects are clearly communicated, and approved solutions are maintainable after contractor handoff. Critical systems, devices, access records, licenses, integrations, customizations, and support documentation remain accurate, current, and organized. Recurring issues are identified and addressed at the root cause whenever practical, and access or technical changes follow appropriate security, confidentiality, testing, approval, and change-control practices. The position steadily builds BioSafe's internal technical capability while continuing to use contracted developers and outside IT specialists for specialized, contractor-owned, or business-critical components when appropriate.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Frequent use of a keyboard, mouse, monitors, and other computer equipment. Ability to move throughout office and operational areas to troubleshoot computers, printers, network connections, shipping workstations, and related equipment. Must be able to lift, carry, and position computer equipment and peripherals weighing up to 35 pounds at times. Must be able to bend, reach, kneel, or work in limited-access areas occasionally when connecting or troubleshooting equipment.

Acknowledgements:

The preceding functions have been provided as examples of the types of work performed by employees assigned to this job classification. Management reserves the right to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

Pay:

$22.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee assistance program Flexible schedule Health insurance Life insurance Paid time off Professional development assistance Tuition reimbursement Vision insurance

Education:

Bachelor's (Required)

Experience:

Software Development:

2 years (Required) Ability to

Commute:

Orlando, FL 32809 (Required)

Work Location:

In person