Duties and Responsibilities:

Participate in team projects, meetings, and assignments to support infrastructure initiatives. Support the configuration and administration of virtual servers in VMware and/or Hyper-V environments. Assist with patching and system updates to reduce vulnerabilities and maintain system health. Maintain and verify backup systems; participate in disaster recovery testing and documentation. Support user and group management using Active Directory and Group Policy. Help configure and maintain core services such as DNS, DHCP, DFS, and Certificates. Perform basic network troubleshooting, including diagnosing connectivity issues, identifying misconfigurations, verifying switch and port status, and assisting with network equipment documentation. Assist with monitoring network and system health using departmental tools. Support the setup and deployment of infrastructure equipment such as switches, access points, and cabling under supervision. Document technical procedures, system configurations, and troubleshooting steps as directed. Read, understand, and enforce departmental procedures and policies. Ensure accurate incident tracking and asset management through service desk ticketing and inventory systems. Travel to remote locations to assist with equipment deployment and provide support as needed. Participate in after-hours work and on-call rotation as assigned. Perform other duties as assigned. Ability to lift up to 50 pounds. Report to work in the office 5 days a week.

Education:

Bachelor's Degree or Technical Institute Degree/Certificate in Information Systems or related fields or equivalent work experience.

Experience:

Minimum of 3 years of IT work experience in a technical support, help desk, or junior systems administration role. Familiarity with ticketing systems, documentation practices, and basic networking is preferred.

Preferred Certifications:

CompTIA A+ CompTIA Network+ CompTIA Security+ Azure Fundamentals