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Hire Dynamics
Service Specialist
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Job Description
Service Support SpecialistLocation:
KennesawSchedule:
Monday-Friday, 8:00 AM-5:00
PMPay:
$25.00 per hour Manage the daily operations of the Customer Care Department to ensure excellent customer service and efficient support.
Provide technical support for lawn and garden equipment, including troubleshooting, warranty assistance, and repair guidance.
Serve as the primary contact for third-party service centers, distributors, and customer care partners.
Develop and maintain technical documentation, including SOPs, repair guides, IPLs, and owner's manuals.
Support team performance, process improvements, and operational goals while maintaining a high level of customer satisfaction.
Identify product issues and collaborate with manufacturing teams to improve product quality and service support.
Experience Needed:
Previous supervisory or team leadership experience.
Experience supporting hard goods, power equipment, lawn and garden products, or similar industries.
Familiarity with warranty administration and service network management.
Experience creating technical documentation, repair guides, and SOPs.
Inventory management or parts support experience. Customer Service and Lawn Equipment Experience.