Information Technology Lead

Information Technology Lead Noble Schools - 3.8 Chicago, IL Job Details Full-time $50,000 - $55,000 a year 16 hours ago Qualifications Laptop (troubleshooting support) iOS IT strategy planning Mid-level Windows Android Customer support ticket management macOS Associate's degree Communication skills Technical Proficiency High availability Mobile devices Full Job Description About Noble Noble is Chicago's highest-performing and largest network of public charter schools. Our 17 campuses and 1,680 employees currently serve 12,000 students, 99% of whom identify as persons of color, 90% of whom are from under-resourced communities, and 81% of whom are first-generation college attendees. Noble's mission is to ensure that all students have equitable and positive school experiences that equip them to complete college and lead choice-filled lives. We are proud to be recognized nationally for college access and persistence. Noble supports more than 31,000 alumni, with 99% of Noble students accepted into college and historically almost 90% choosing to enroll. The Role Noble is looking for an IT Lead to join our Network Support Team—a team dedicated to providing world-class service to our 18+ schools. This is a non-remote exempt position. This individual reports to the Director of Information Technology. The IT Lead is accountable for providing IT services to support Noble's teachers and staff in advancing student performance. The IT Lead is expected to participate in helping the IT Department develop and implement Noble's strategic plan for how support is administered and executed within established SLAs. This role is critical in ensuring our campuses have a 99.9% uptime and deliver A+ customer service to our students and staff. Standard working hours are 8 AM to 5 PM with adjustments to campus schedules that may be prior and beyond normal business hours on occasion.

Key Responsibilities Ad Hoc Support:

The IT Lead must be able to reach and work from any Noble location efficiently and without reservation. The IT Lead will be placed in a primary campus(es) and coverage zone to provide customer support in our regional schools.

Help Desk Administration:

The IT Lead will assist in responding to and resolving support tickets put in by campus staff with regards Audio Visual, laptops (Windows / Mac), Chromebooks, and business mobile devices. The IT Lead will assist the team in assessing hardware/software issues that impact all of Noble, be it proprietary or 3rd party.

Service:

Every member of Noble's Support Team exists to support the staff and students at our 18+ schools. A service mentality - including being flexible, adaptable, and humble - is an essential part of every position on the technology team. The IT lead is responsible for responding to technology issues that occur outside of normal business hours and also for staffing occasional weekend and evening projects. The IT Lead is therefore responsible for displaying best-in-class service in all of their tasks. Align to Noble's Mission and Core Values Candidate Qualifications Technical Skills Knowledge of operating systems: Windows, Android, ChromeOS, Mac

OS & IOS

Knowledge of Microsoft 365 Administration Knowledge of Google Administration Help Desk management tools Ideal Traits Embodies Noble Core Values of Diversity, Equity, and Inclusion, Results, Follow-through, Respect, Self-awareness and Humility Embodies who is committed to Noble's ARC (Anti-Racism Commitment). High level of customer service excellence is mandatory Excellent interpersonal, verbal and written communication skills is mandatory High level of energy, passion, and enthusiasm is mandatory (and a good sense of humor is a huge plus). Emotional intelligence is mandatory (e.g. the ability to handle complex challenges and puzzles as well as critical feedback in a positive and productive manner) Willingness to push the boundaries of their work by constantly seeking out new ideas and implementing them Completion of an Associate's degree or higher in a relevant technology field or equivalent work experience is preferred. Compensation We strive to be the best place to work, and our employee benefits are thoughtfully designed to support us in this ambition. Compensation for this position falls between $50,000 and $55,000 per year, which represents the average for staff in this role. Factors such as years of experience and skill sets may impact placement within, or outside, this range. Statement of Non Discrimination Noble is proud to be an equal opportunity employer, making all employment decisions, including recruiting, hiring, training, and promoting without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic or classification protected by law.