Manager Product Support (Regional Services)

Manager Product Support (Regional Services) Mossville, IL Job Details Full-time $147,760

• $221,640 a year 1 day ago Benefits Health savings account Paid holidays Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Tuition reimbursement Paid time off Adoption assistance Parental leave Employee assistance program Vision insurance Employee discount Life insurance Qualifications Client onboarding Six Sigma Green Belt Marketing Customer service Engineering Caterpillar Bachelor's degree in marketing Six Sigma Bachelor's degree in engineering Bachelor's degree Team management Decision making Relationship management Customer support Senior level Leadership Data-driven decision making Communication skills 10 years

Full Job Description Career Area:

Product Support Job Description:

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who cares not just about the work we do

• but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here
• we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you're joining a global team who care not just about the work we do
• but also about each other. We are the makers, problem solvers and future work builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here
• we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it. Cat Technology collaborates with partners across the Caterpillar enterprise to advance technologies including autonomy and automation, which helps enhance site safety, productivity and efficiency across customer operations worldwide. Cat Technology also owns enterprise-wide initiatives in innovation, research and development, manufacturing automation and advanced materials, ensuring Caterpillar continues to lead the industry in technological excellence and engineering innovation. Caterpillar's Cat Technology group is searching for a Manager Product Support (Regional Services) to lead and manage Construction Industries (CI) deployment and field support teams for technology products. The role will be a leader within the CI technology support team and will focus on collaborating, planning, and supporting key customer account teams, marketing field teams and dealers for technology onboarding and execution. The position is suited for persons that are looking for opportunities for increased leadership, global team collaboration, and exposure to all of Caterpillar's machine product groups and service parts management teams.

Additional Information:

Location:

Mossville, IL, Clayton, NC, or Tucson, AZ (United States)

Required Travel:

Up to 30% (Domestic & International)

Relocation Assistance Offered:

Domestic US Work Sponsorship Offered:

None What You Will Do:

Ensure service excellence through strong customer focus, data‑driven decision making, and effective leadership of field service teams Establishing effective linkages, partnerships, and best practices with business partners and internal functions. Developing and analyzing data and information to identify and prioritize opportunities for improving performance and customer experience during customer onboarding (deployment and training) for construction technology. Managing the quality feedback loops to ensure lessons learned on quality defects are communicated back through the primary support channels. What You Will Have (Basic Requirements):

Education Requirement:

Bachelor's Degree in an accredited Engineering, Marketing, or equivalent focused curriculum. 10 years of experience in a customer service leadership capacity will also be accepted in lieu of a degree.

Customer Focus:

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence:

Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Decision Making and Critical Thinking:

Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.

Effective Communications:

Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving:

Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management:

Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. What Will Set You Apart (Top Candidates Will Have): 6 Sigma Green Belt experience Excellent problem-solving skills Excellent written and verbal skills Experience with telematics, site grading technologies, site network capabilities, site safety systems Product/customer support, quality, or aftermarket related experience

What You Will Get:

Through it all, we are one team

• creating and delivering world-class components and solutions superior to the competition.

Learn more about the Caterpillar Experience .

About Caterpillar:

Caterpillar Inc. is the world's leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we've been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. #LI #

BI Summary Pay Range:

$147,760.00

• $221,640.

00 Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits. Medical, dental, and vision benefits

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)
• 401(k) savings plans
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Health Lifestyle Programs
• Employee Assistance Program
• Voluntary Benefits and Employee Discounts
• Career Development
• Incentive bonus
• Disability benefits Life Insurance Parental leave Adoption benefits Tuition Reimbursement These benefits also apply to part-time employees This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:

March 27, 2026

• April 10, 2026 Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply. Not ready to apply? Join our Talent Community.