Technology Specialist

Urbana School District #116

USD #116 - Urbana, Illinois This job is also posted in Urbana School District #116

Job Details

Job ID:

5920133

Application Deadline:

Posted until filled

Posted:

Sep 09, 2026 5:00 AM (UTC)

Starting Date:

Immediately

Job Description

TITLE:

Technology Specialist

LOCATION

Urbana School District #116 School Buildings

HOURS:

7:30 AM - 4:30 PM

SUPERVISOR:

Chief Information Officer

JOB SUMMARY

Provides customer service-oriented technical support for all District end-users (students, teachers). Working with other members of the technology department, handles the installation, maintenance, and repair of District hardware and software. This role ensures that teachers and students have reliable access to technology.

ESSENTIAL FUNCTIONS

To perform this job successfully, an individual must be able to perform each essential function.

Responds to end-user helpdesk tickets in a timely manner, escalating if needed

Troubleshoots and resolves hardware and software network issues

Report and escalate critical IT issues

Performs administrative duties for Windows, Mac and Chrome devices

Performs administrative duties for Google accounts and Chrome devices within Google Admin Console

Conduct training and provide technical guidance to staff and students on device usage, software applications, and digital tools

Configures and deploys end-user devices

Performs system imaging

Maintain a fleet of Chromebooks, iPads, interactive displays, IP phones, multifunction printer/copiers, cameras, network and wireless hardware, and other IT infrastructure

Assist with IT departmental projects and District wide upgrades

Creates and maintains accurate and current documentation (FAQ, how-to, etc.)

Discovers potential service problems by identifying patterns occurring across separate help desk tickets and customer reports

Participate in the establishment, implementation, and enforcement of various hardware and software policies, procedures, and guidelines

Support District IT initiatives in buildings including AI, VR/AR, digital testing and curriculum, interactive classroom instruction and others.

Conducts District technology inventory

Performs other related job duties as assigned.

REQUIRED EDUCATION & EXPERIENCE

High School Diploma

Any combination of two (2) years of directly related work experience or college coursework that would provide technical knowledge in installing, upgrading, troubleshooting, and maintaining end user devices (e.g. laptops, desktops, tablets) and peripherals (e.g. printers, scanners) in a medium to large sized company environment.

IT certifications highly desirable, but not required

REQUIRED SKILLS

Strong administration skills with Windows and Mac Operating Systems

Strong hardware and software troubleshooting skills

Knowledge of computer best practices and system security principles

Maintain an organized working environment

Ability to effectively follow clear, detailed policies and operating procedures

OTHER SKILLS AND ABILITIES

Keen attention to detail

Ability to work independently with minimal supervision

Ability to evaluate and prioritize tasks to meet deadlines

Strong verbal and written communication skills

Exceptional interpersonal skills

Ability to work on projects within a team environment

Strong customer service orientation

Ability to effectively communicate to technical and non-technical staff at all levels of the organization

Reliable transportation to travel between District buildings

TERMS OF EMPLOYMENT

12 Months

START DATE

ASAP

EVALUATION:

Performance of this job will be evaluated by the Chief Information Officer, using the District's evaluation instrument.

NOTE:

This position is not within the collective bargaining unit or an administrative position. This is a non-exepmt position. Salary range $21.63-$26.44 dependent on expereince

AN EQUAL OPPORTUNITY EMPLOYER

Position Type:

8.0 Hours Per Day

Job Requirements

At least 3 year(s) of relevant experience preferred.

High School/Trade School degree preferred.

Citizenship, residency or work visa required