An IT Administrator conducts administrative tasks designed to ensure a business' IT network, security systems and servers operate efficiently. Includes investigating and diagnosing network problems, configuring and installing updates. Provides first line IT help, sets up new users and manages security, passwords and backups. May collect IT usage statistics and monitor IT usage of business employees.
SMC Apply Now Information Technology - Enterprise Administrator Noblesville, IN, US • Posted 3 days ago • Updated 5 hours ago Full Time On-site Fitment Dice Job Match Score™ To see how well you match this job, please log in or create an account . Once logged in, be sure to complete your profile to get the most accurate match score. Job Details Skills Information Technology SMC Operational Excellence Business Systems Software Design Testing Business Process Service Delivery Customer Experience Business Rules Access Control UI Forms Scripting Optimization Functional Requirements Use Cases System Documentation End-user Training Knowledge Transfer Reporting Continuous Improvement Research Emerging Technologies Customer Facing System Administration Management Windows PowerShell ITIL Requirements Elicitation Stakeholder Engagement Vendor Management Communication Enterprise Software Process Improvement Requirements Analysis System Integration Conflict Resolution Problem Solving Technical Writing Customer Service Collaboration ServiceNow Microsoft Office Snow Flake Schema Identity Management IT Service Management Workflow Business Software Process Automation Documentation Training Information Technology SMC Operational Excellence Business Systems Software Design Testing Business Process Service Delivery Customer Experience Business Rules Access Control UI Forms Scripting Optimization Functional Requirements Use Cases System Documentation End-user Training Knowledge Transfer Reporting Continuous Improvement Research Emerging Technologies Customer Facing System Administration Management Windows PowerShell ITIL Requirements Elicitation Stakeholder Engagement Vendor Management Communication Enterprise Software Process Improvement Requirements Analysis System Integration Conflict Resolution Problem Solving Technical Writing Customer Service Collaboration ServiceNow Microsoft Office Snow Flake Schema Identity Management IT Service Management Workflow Business Software Process Automation Documentation Training Show more Summary Information Technology - Enterprise Administrator Position Summary The IT Enterprise Administrator provides administration, support, configuration, and optimization for enterprise software platforms used across SMC's operations. This role works closely with IT teams, business stakeholders, vendors, and end users to ensure enterprise systems remain available, secure, efficient, and aligned with business needs. The position supports platform implementations, integrations, automation, system enhancements, and ongoing operational excellence. Enterprise Administrator role sits between a traditional System Administrator and a Business Systems Analyst, combining platform administration, workflow automation, configuration, stakeholder engagement, and continuous improvement responsibilities. Key Responsibilities Enterprise Platform Administration Perform day-to-day administration of enterprise applications and platforms. Manage approved configuration changes and system enhancements. Monitor platform health, availability, and performance. Support platform governance and administration standards. Solution Implementation & Configuration Participate in platform implementation activities including: Requirements gathering Solution design Configuration Testing Integrations Deployment support Assist in evaluating and implementing new platform capabilities. Workflow Automation & Process Improvement Develop and maintain system integrations. Build automated workflows and business process solutions. Recommend and implement process improvements. Optimize service delivery and customer experience.
System Configuration & Development Configure:
Business Rules Notifications Client Scripts Access Control Lists (ACLs) User Interface Policies UI Actions Forms and Workflows Support advanced scripting and automation where appropriate. Business & Stakeholder Support Partner with product owners, business stakeholders, IT teams, and vendors. Translate business requirements into technical solutions. Build solutions that support operational and business objectives. Provide recommendations for system optimization and future enhancements. Documentation & Training Create and maintain: Functional requirements Process documentation Workflow diagrams Business use cases System documentation Deliver user training and knowledge transfer sessions. Support enterprise adoption initiatives. Reporting & Continuous Improvement Monitor system performance. Generate operational reports and metrics. Analyze platform usage and identify improvement opportunities. Research emerging technologies and industry best practices. Required Qualifications Education & Experience Associate degree or equivalent combination of education and experience. 5+ years of customer-facing experience in an enterprise environment. Experience supporting enterprise software platforms. Experience working with global teams and stakeholders preferred. Technical Skills Microsoft 365 technologies. System administration and platform management. Workflow development and automation. System integrations. PowerShell experience preferred. ITIL certification preferred. Business Skills Requirements gathering and analysis. Process improvement. Technical documentation. Stakeholder engagement. Vendor management. Training and communication skills. Key Competencies Enterprise Application Administration Platform Configuration Workflow Automation Process Improvement Requirements Analysis Systems Integration IT Service Management (ITSM) Problem Solving Technical Documentation Customer Service Orientation Training & Change Enablement Cross-functional Collaboration Common Platforms Supported Depending on organizational needs, an Enterprise Administrator may support platforms such as: ServiceNow Microsoft 365 Power Platform Snowflake Identity and Access Management solutions IT Service Management systems Enterprise workflow and automation platforms Business application integrations Success Measures An effective IT Enterprise Administrator is measured by: Platform availability and reliability User satisfaction and adoption Successful implementation of enhancements Process automation outcomes Reduction of manual work Quality of documentation and training Alignment of technology solutions with business requirements
For Internal Use Only:
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Dice Id:
RTX1793f0
Position Id:
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