Connexion's mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title:

Customer Service Rep II /

Service Dispatch Specialist Description:

We are seeking a Service Dispatch Specialist to support a busy customer service and service operations team. This position will be responsible for scheduling, coordinating logistics, and dispatching technicians when new service calls are opened. The ideal candidate will have a strong customer service background, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. This role will interact regularly with customers, technicians, cross-functional teams, and leadership to help ensure timely and professional service. Key Responsibilities Schedule and dispatch technicians in response to new service calls. Coordinate service logistics and scheduling to support customer needs. Maintain accurate and up-to-date information within company databases and systems. Communicate professionally and effectively with customers, technicians, cross-functional teams, and leadership. Provide a high level of customer service throughout the service process. Manage multiple service requests and priorities in a fast-paced environment. Support accurate documentation and timely updates related to service activities. Required Qualifications High school diploma or GED required. Strong customer service experience. Experience working in a call center or similar customer-facing environment. Proficiency with Microsoft Office, including: Outlook Word Excel Strong written and verbal communication skills. Ability to stay organized and manage multiple priorities. Preferred Qualifications Prior dispatching or service coordination experience. Salesforce experience. Additional education in Business, Communications, or a related field. Relevant customer service, call center, or dispatch experience may be considered in lieu of additional education.

Keywords:

Customer Service, Call Center, Dispatch, Service Dispatch, Scheduling, Technician Scheduling, Customer Support, Microsoft Office, Outlook, Word, Excel, Salesforce, Service Coordinator, Logistics #CNX100

Pay:

$19.02 per hour

Benefits:

Dental insurance Health insurance

Education:

High school or equivalent (Required)

Experience:

customer service: 2 years (Required) call center or similar: 2 years (Required)

Work Location:

In person