Job Description:

Location:

Looking for someone living in Oregon The opportunity: The Customer Service Support Representative I position interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services. The CSSR must project a professional company image and provide superior customer service by corresponding with customers via any of customer contact channels.

LOOKING FOR SPANISH SPEAKING CANDIDATES

How you will contribute: Responds to customer inquiries in a courteous and professional manner.\nResponds to customer inquiries in a courteous and professional manner.\nResearches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions.\nThoroughly and completely document all customer interactions.\nEducates customers and dental professionals on eligibility, benefits, claims payment, and authorizations.\nProvides direction on the usage and benefits of self-service tools.\nAssist members on gaining access to care by locating a network dentist or assignment to a primary care dentist.\nAppropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role.\nMeets or exceeds individual, department, and client specific goals.\nUnderstands and adheres to all of DentaQuest's administrative and contractual policies and procedures.\nContributes to the success of the organization by suggesting ways to improve the service delivery processes.\nOther duties as assigned. What you will bring with you: High School Diploma or Equivalent.\n2 years of experience in a high-volume customer service environment.\nDental terminology knowledge and group health insurance experience a plus.\nProven professional verbal and written communication skills.\nAbility to efficiently operate a computer and knowledge of Microsoft Office applications.\nStrong organizational skills and attention to detail.\nAbility to work independently and with a team.\nAbility to learn quickly and adapt to a fast-paced production environment.\nCooperative, professional and effective interaction skills with co-workers, company staff and visitors.\nCritical thinking and problem-solving skills.\nAbility to tolerate repetitive work without compromising accuracy and service levels.\nRequired to attend additional training as requested/deemed necessary.

Salary:

$35,400 - 45,900\nAt our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive. We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate. We encourage applications from qualified individuals from all backgrounds. Life is brighter when you work at Sun Life At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account. Enjoy a flexible, inclusive and collaborative work environment that supports career growth. We're proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S., we've also been recognized as a \"Top 10\" employer by the Boston Globe's \"Top Places to Work\" for two years in a row. Visit our website to learn more about our benefits and recognition within our communities. We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email thebrightside@sunlife.comto request an accommodation. For applicants residing in California, please read our employee California Privacy Policy and Notice. We do not require or administer lie detector tests as a condition of employment or continued employment. Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Category:

Customer Service /

Operations Posting End Date:

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