Clearance Level Top Secret SCI + Polygraph Category Technical Support Services Location Annapolis Junction, Maryland ( Onsite Workplace ) Key Skills For Success Computer Hardware Remote Access Remote Support REQ#:

RQ218383

Public Trust:

None Requisition Type:

Regular Your Impact Own your opportunity to serve as a critical component of our nation's safety and security. Make an impact by using your expertise to protect our country from threats. Job Description Transform technology into opportunity as an Information Technology Support Specialist with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you'll be at the forefront of innovation and play a meaningful part in improving how agencies operate. At GDIT, people are our differentiator. As an Information Technology Support Specialist you will help ensure today is safe and tomorrow is smarter. Our work depends on an Information Technology Support Specialist joining our team to provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person or over the phone.

HOW AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT

Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software May coach and provide guidance to less-experienced professionals Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions Provides remote support access through desktop mirroring and other remote access applications for worldwide sites Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure

WHAT YOU'LL NEED TO SUCCEED

Required Experience:

5+ years of related experience

Required Technical Skills:

Installs, modifies, and repairs computer hardware and software both in person and using remote access tools

Security Clearance Level:

TS/SCI w/

Poly Required Skills and Abilities:

Maintains current knowledge of relevant technology as assigned

Location:

On-Site in

Annapolis Junction, MD Certification Required:

Comp TIA Security+

•

CompTIA US Citizenship Required Shift:

M-F 4pm-12am This position is mission essential, may include work on holidays when required

GDIT IS YOUR PLACE

401K with company match Comprehensive health and wellness packages Internal mobility team dedicated to helping you own your career Professional growth opportunities including paid education and certifications Cutting-edge technology you can learn from #ITPolyMD #GDPoly Work Requirements Years of Experience 5 + years of related experience may vary based on technical training, certification(s), or degree Certification CompTIA

• Security+
• CompTIA
• CompTIA Travel Required Less than 10% Citizenship U.S. Citizenship Required Salary and Benefit Information The likely salary range for this position is $102,000
• $138,000.

This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Our Identity Verification Process As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes. About Our Work We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development. Join our Talent Community to stay up to date on our career opportunities and events at gdit.com/tc. Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans